Thank you to Dan Booth for listening to my concerns about why I had to bring my car back twice after the same complaint that nobody else was willing to clearly listen to me. Everyone there was very polite and accommodating in every way during this situation. I hope that the problem is finally fixed. I’ll be keeping an eye on it. I did enjoy my experience with the UX 300 hybrid as my rental.
Always an excellent experience! Autumn and your entire team including Micah as always were exceptional!!
She was friendly, informative, and courteous. She kept me informed of the progress on my service call. Very pleased with my experience at Metro Lexus.
Lorie B
Another fantastic on done by Lexus service dept. thank you
Customer service focused. Underpromised and overdelivered. Knowledgeable about my issue with the vehicle. Vehicle was ready before initial time estimate; appreciate that.
Had 2 wiper blades installed and it was$35+ for labor on that, I’m assuming it only took a few minutes and I’ve been a loyal customer since I bought the car there I’ve never had work done elsewhere
Cordis and Paul are very nice. Good job!
Paul was friendly, helpful, knowledgeable and explained most repair items.
Here's what could have been better;
1. Timely updates on the repair process.
2. Information on the military discount.
3. The maintenance warning was not turned off.
Jeff always delivers top notch service and is one of the key reasons I continue to rely on Lexus of Cleveland.
Great communication and customer service! Very pleased
It was awesome they took care of the dinosaur ???? I’ll definitely be back and will definitely be looking to get a Lexus from you guys in the near future
Travis was extremely polite and courteous
Corvis (service manager) went way beyond expectations. He sat in my car and explained additional features of my car to me, and was in no rush at all to help me. He was very thorough and made sure I understood. It was freezing that day and he could care less.
The entire staff greeted me countless times and asked me if I needed help. 5 star and more
Much appreciated the kindness
Gale M
Autumn took excellent care of me! Easy and excellent service i expect from and know Lexus of Cleveland for. Thanks!
Jeff Miller is a wonderful service representative. He is very thorough and explained everything in detail. Highly recommend!
Travis explained what they were going to do and kept me informed
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