Lexus of Cleveland Auto Repair Service

We appreciate Cordis and his attention to our matter. Everyone was very courteous.

Very satisfied with the service department. Thanks for a great experience

Adam is the absolute best! So courtesy and professional. His service and attention to detail exceeded my expectations!!

Excellent service! This is my first experience owning a Lexus and using your dealer for service but my experience lived up to and suppressed your reputation. Thank you!

Cortis Bunch - The service manager was very un professional and was being very disrespectful . I know he’s in the wrong profession dealing with customers upon intake and addressing concerns . We all have good days and bad days but maybe this was one of his but he was an **** to a paying customer and not with upholding Lexus values and morales as it relates to the customer experience. Thanks Travis Clark for assisting and providing optimal expectation and also to Bunches manager who stepped in and with common sense to handle the situation professionally. As a customer I felt bullied just because of the color my skin but he didn’t realize that I was an educated black man who can handle myself without resorting or acting rude and disrespectful none of the less I thanks the Team at Lexus regardless this just one big terrible experience with this service manager, that I would not want any other customer to experience . I would be making review on my experience to help others avoid this treatment I have encountered, please let upper Management be aware of the treatment I have encountered , this won’t let me stop driving Lexus I’m huge fan and been a owner since I was old enough to sit around a staring wheel but Mr Bunch of you know what was the only negative.

Informative and helpful. Thank you

I was very impressed with all interactions with Metro Lexus in the middle of this conundrum. Losing access to your go to vehicle in the middle of a Christmas season while preparing for a road trip is not pleasant, but you all helped me navigate through it.

Always a pleasure to deal with Jeff Miller in the Service Department. Always is thorough and explains what was done and what the next service appointment will include. Metro Lexus gives great customer service!

Excellent service from Lexus

Metro lexus makes the customer feel like they care through their friendliness and communication. Thank you.

Thanks a million for everything. Really appreciate you all

Great service. Thanks!

The staff in the service department is excellent.

Great customer service from Travis! Thank you

Cordis is very knowledgeable and is great to work with. We always have peace of mind knowing that our RX is in his hands

Jeffrey Miller is a true professional. HE HAS a skill set that is second to none.

Keep up the good work

It’s a new car! Stop asking whether I want to receive a trade in appraisal

Great service as always.

Cordis Bunch was very courteous and professional as he greeted me for my service appointment. He thoroughly explained the service process to me and escorted me to the customers lounge after retrieving my cell phone that I left in my vehicle. I was very impressed with all of the Metro Lexus employees at the facility as they all greeted me with a smile and asked me if they could help me. I'm very satisfied with my first coustomer service experience with Metro Lexus and I look forward to my next service visit. Thank you