Service Center

Real Reviews From Verified Customers

Karen O.
5 out of 5
2/8/2025
Jeffrey was considerate with my needs and service was complete as promised Appreciate this
Milica C.
5 out of 5
2/8/2025
Cordis is extremely knowledgeable, pleasant and professional. I can always count on him to provide honest answers to my questions. Service with a smile!
Rebecca S.
5 out of 5
2/8/2025
Great experience. Very helpful and knowledgeable staff.
Kirk H.
5 out of 5
2/8/2025
Very courteous staff and prompt service. They accommodated my vehicle even since I arrived at least an hour before my scheduled appointment.
Ronald B.
3 out of 5
2/8/2025
Travis, I didn’t get my garage door opener out of the loaner car. Can You send it to me. Thanks, Ron Brillhart ****-****-xxxx
Debra W.
4 out of 5
2/8/2025
Cassie was very nice and explained everything to us. We bought our Lexus in October at Classic BMW, Willoughby Hills. This was our first time getting maintenance on the vehicle. Metro Lexus has a great service department. Cassie showed us the waiting room personally, and where to get coffee or tea. We were kept informed via text how our vehicle was progressing. Cassie came to get us as soon as the car was ready. Our Lexus gx460 was also cleaned and washed. Exceptional service. We will be having all our vehicle's work done at Metro Lexus!
Linda W.
5 out of 5
2/8/2025
Paul is very conscientious and was extremely helpful. An excellent employee.
Janet W.
4 out of 5
2/8/2025
He did a great job. Did extra work from what I originally scheduled and yet done in little extra time.
Christine K.
5 out of 5
2/8/2025
Jeff was amazing. Thorough, informative, and kind. Really appreciate his eye for details and the customer service is beyond amazing. Super grateful I’m a Lexus family member.
Carmen A.
5 out of 5
2/8/2025
Very professional!
Linda H.
5 out of 5
2/7/2025
Everything went very smoothly
Prabha K.
5 out of 5
2/7/2025
Satisfied
Jennifer M.
5 out of 5
2/7/2025
You all are the best service team around
Ming Y.
5 out of 5
2/7/2025
Thanks
Melissa M.
5 out of 5
2/6/2025
Thank you!
Tracie L.
5 out of 5
2/6/2025
I love the Lexus service team.
Kevin S.
1 out of 5
2/6/2025
There was a part left off when components were put back together.
John M.
5 out of 5
2/6/2025
Great service!
Kelly M.
5 out of 5
2/6/2025
Ian was an absolute delight to work with and I look forward to working with him in the future!
David V.
4 out of 5
2/6/2025
Ian was terrific with communication! I appreciate Lexus giving me a loaner vehicle while my car was serviced. It is nice to see the new vehicles with the current features. Based on the continued excellent service, I will highly likely purchase/lease another Lexus for my next vehicle. Feel free to oost this review.

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