Jeffrey was considerate with my needs and service was complete as promised
Appreciate this
Cordis is extremely knowledgeable, pleasant and professional. I can always count on him to provide honest answers to my questions. Service with a smile!
Great experience. Very helpful and knowledgeable staff.
Very courteous staff and prompt service. They accommodated my vehicle even since I arrived at least an hour before my scheduled appointment.
Travis,
I didn’t get my garage door opener out of the loaner car. Can
You send it to me.
Thanks,
Ron Brillhart
****-****-xxxx
Cassie was very nice and explained everything to us. We bought our Lexus in October at Classic BMW, Willoughby Hills. This was our first time getting maintenance on the vehicle. Metro Lexus has a great service department. Cassie showed us the waiting room personally, and where to get coffee or tea. We were kept informed via text how our vehicle was progressing. Cassie came to get us as soon as the car was ready. Our Lexus gx460 was also cleaned and washed. Exceptional service. We will be having all our vehicle's work done at Metro Lexus!
Paul is very conscientious and was extremely helpful. An excellent employee.
He did a great job. Did extra work from what I originally scheduled and yet done in little extra time.
Jeff was amazing. Thorough, informative, and kind. Really appreciate his eye for details and the customer service is beyond amazing. Super grateful I’m a Lexus family member.
Everything went very smoothly
You all are the best service team around
I love the Lexus service team.
There was a part left off when components were put back together.
Ian was an absolute delight to work with and I look forward to working with him in the future!
Ian was terrific with communication! I appreciate Lexus giving me a loaner vehicle while my car was serviced. It is nice to see the new vehicles with the current features. Based on the continued excellent service, I will highly likely purchase/lease another Lexus for my next vehicle. Feel free to oost this review.
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