Thank you for your help today!
He was great i always work with him
Alan took care of some confusion regarding the oil change and made it right
Brian was helpful,thoughtful and offered his help with all of my questions I am very sorry to hear that he no longer works for you. A bad management decision I think.
Alan has been wonderful to work with for many years.
Customer surveys are a terrible way to evaluate employees. You should read: "Don't Let Metrics Undermine Your Business" is a seminal article by Michael Harris and Bill Tayler, originally published in the September–October 2019 issue of Harvard Business Review. It warns leaders about the "surrogation snare"—a psychological trap where employees (and managers) mentally replace a complex strategy with the simple metrics used to measure it.
Micah had to handle a difficult situation on my behalf. He stepped up and owned the situation in a way that let me know he had my best interest. Unbelievable because I was not pleased when I learned that the screen that was ordered in June had been sent back. I appreciate what Micah did to interceded.
I've had a few bad experiences since my service advisor left. I'm grateful to say that you hired Brian who has stepped in nicely for Daniel. He was so kind and patient and listened to the problem that I'm having with my 2025 pilot. It's rare to find and honest person who still has a good heart. Like always, I will return.
I had a great experience with Honda Service. The staff was friendly, professional, and took the time to explain everything clearly. My service was completed efficiently and on time, and I felt confident my car was in good hands. I really appreciate the honest and reliable service. I will definitely be back.
I like Chris. He is a nice guy and always helpful. Keep up the good work Chris.
I havent gotten the car back nor an update on what is going on with the car
Very friendly and took extra time to answer all my questions
Alan McKenna does a great job taking care of customers. A big thank you to Alan & the talented service staff!
Great customer service!! Very professional and conscientious!! Thank you Ken!!
TJ Ridenour was the BEST - from start to finish. He listened to all my concerns and was very proactive without me even having to ask. Best customer service I’ve had a long time from any place. Keep up the good work! Thanks, Christine/Alec D
Brian did an awesome job. Knowledgeable about issues, responsive to my calls and very professional.
Micah is a great service agent, he dos a great job and is thorough and attentive.
I noticed everyone else’s car was washed and vacuumed mine was not touched. This was the first time ever that my car was not washed after an oil change. I know it’s not a huge deal but no it makes me question if my filter and oil were changed.
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