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Real Reviews From Verified Customers

Service Center Review Summary

5 star 574 reviews 52%
4 star 211 reviews 19%
3 star 28 reviews 3%
2 star 151 reviews 14%
1 star 139 reviews 13%
Review Us
Mary O.
1 out of 5
6/9/2026
The bill sent to me electronically after the car was completed not only had a different final amount but it clearly stated there was no extra fee for using a credit card to pay. When I physically arrived the price was higher and there was a sign that said 2% fee for using credit cards to pay. The policy and price should match between the electronic invoice and the physical payment.
Terra C.
2 out of 5
6/9/2026
Terrible customer service. 24 hours for an answer and 3 days before I had the vehicle back. No one available via phone except bots. No one answers the phone, all communication via text. When trying to pay for service and set up an after hours pickup it was like a ghost town after 4 and we couldn’t get our car until the next day. No need to contact me, we will not be back.
Junior H.
5 out of 5
6/9/2026
Very pleased with the work and business transactions ????????
Bryan B.
2 out of 5
6/8/2026
My K5 now has three scratches on the vehicle and it has none when I brought it in. This will need to be corrected by Kia as it is unacceptable. We are very particular about our vehicle and maintain it as such.
Victoria W.
5 out of 5
6/7/2026
Very professional. Thank you!
Gina P.
4 out of 5
6/6/2026
Chris was exceptional to work with. I had questions about what I needed to have done maintenance wise and Chris helped explain everything so I understood the best option for my vehicle and I needed more work done than what I had intended. I also appreciated he was clear and upfront about wait time. I went in for an oil change and was able to get my vehicle completely serviced for the 60,000 maintenance. He gave me timely updates for pickup too. Overall, I was very impressed with his customer service and knowledge of the service department.
Elizabeth H.
5 out of 5
6/6/2026
Thanks for the quick and thorough work! We do need to update my address in your system. It’s 25+ years out of date.
George B.
5 out of 5
6/6/2026
Well done thank you
Marlene E.
4 out of 5
6/6/2026
Chris was extremely helpful. I needed to leave my car for the whole day due to the brake line inspection recall, but I had to get back to work. Chris worked out the issue, and I had a great experience working with Chris.
Scott B.
5 out of 5
6/5/2026
David did a fantastic job!
William S.
5 out of 5
6/5/2026
I was 100% satisfied with the service I received from Ben.
Shelby T.
5 out of 5
6/5/2026
Everything was done a very professionally and quickly! Thank you!
Scott S.
5 out of 5
6/5/2026
Dave has been our service writer in the past. He has been excellent at communication and keeping us informed
James H.
4 out of 5
6/5/2026
Your waiting room seating is, without a doubt, the most uncomfortable seating I’ve ever experienced. Other’s in the waiting area were in complete agreement with me. Aside from that, the service was excellent.
Jim W.
3 out of 5
6/5/2026
We didn't have to wait long .
Thomas D.
5 out of 5
6/5/2026
Nicole was extremely helpful with getting my vehicle fixed. I appreciate her going to bat for me.
Sarah I.
5 out of 5
6/4/2026
He did a great job!
Karen F.
5 out of 5
6/4/2026
Ben and your cashier were very professional and prompt with their service. Thanks very much.
Renee M.
5 out of 5
6/4/2026
Thank you so much
Richard D.
4 out of 5
6/4/2026
I dropped my car off a little bit early and they got me in and out in less than 30 minutes. Very pleased with my experience at Suntrup Kia Service.

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