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Real Reviews From Verified Customers

Service Center Review Summary

5 star 574 reviews 52%
4 star 211 reviews 19%
3 star 28 reviews 3%
2 star 151 reviews 14%
1 star 139 reviews 13%
Review Us
Andrew G.
5 out of 5
6/16/2026
Excellent
Larry G.
5 out of 5
6/16/2026
Great service, super friendly staff. Couldn't be happier with Suntrip Kia!
Marlene E.
4 out of 5
6/16/2026
Chris was very nice and patient. He solved every issue that came about. I actually waited for him when I arrived this morning because he was great during my last visit.
Christopher F.
2 out of 5
6/15/2026
Biggest issue ive always had is the time it takes to do an oil change. I was there from 1130 to 230 for an oil change. Luckily I was not paying hourly rate for it .
Fabian V.
5 out of 5
6/14/2026
Thank you Nicole for keeping me informed during touch and informed during the whole repair process. Thank you!!!
Frederick M.
2 out of 5
6/13/2026
Im not saying the oil change was bad but I asked for a car wash as well and they did not provide that service.
Rich H.
4 out of 5
6/12/2026
Thank you for working on my car to make it safe.
Sandra P.
5 out of 5
6/12/2026
Chris was excellent. Very nice and accommodating. He is an asset to your company.
Sabina B.
4 out of 5
6/12/2026
Of all my 10 years of coming to this location for any kind of maintenance, today was the fastest service I’ve received in 10 years. The cashier is the best one they have had yet, she was very kind.
Jodi W.
2 out of 5
6/12/2026
The online service portal is useless. After calling 3 different times (hung up/disconnected twice, transferred to voicemail once), I made an online appointment for oil change, tires, recall item, front camera and transmission issue. When I arrived and realized how expensive the oil change and tire rotation I cancelled that. The $199 fee (charged twice) is absurd. And because they didn’t get an error code or reproduce transmission issue, “there’s nothing they can do”. The guy did the best he could. My complaint is with the protocol and policies. Also, why even make an appointment if it’s going to take 2 days to get an answer either way. KIA service department has multiple opportunities for improvement. Don’t call me. Or contact me. I’m absolutely done with Suntrup and KIA
Donna R.
5 out of 5
6/12/2026
Very helpful to explain all the categories of multiple vehicle check. Very polite and friendly
Mark I.
4 out of 5
6/11/2026
Mike is very friendly and knowledgeable. He helped me through the warranty process to get the Optima 2.4 replaced in record time. Hire more like him!
Caroline D.
5 out of 5
6/11/2026
Great service
Brian L.
4 out of 5
6/11/2026
at this location. Some pretty good - other times - less than stellar. Mike is hands down was the best individuals I've worked with be it at a car dealership or at a local mechanic shop. He kept me updated the entire time and was able to turn around a pretty tricky situation regarding what went wrong with the car in less than 48 hours. This guy needs a raise asap before someone poaches him. 10/10 and will be asking to work with him only moving forward
Karen A.
4 out of 5
6/11/2026
David was kind and answered all my questions. He took the time to adjust my bill when I found mistakes and was pleasant to work with through the process.
Greg H.
5 out of 5
6/11/2026
Very satisfied with the service I received, Mike was very courteous and professional.
Carol R.
5 out of 5
6/11/2026
Always take great care with the maintenance on our car… keeping you updated on progress and prompt response. Responses to questions. Great service as always thank you.
Patricia M.
5 out of 5
6/10/2026
Chris was very courteous an very helpful with my questions
Timothy H.
5 out of 5
6/10/2026
Much faster than expected
Francesca A.
5 out of 5
6/10/2026
Great service at Suntrup South Kia.

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