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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 51%
4 star 182 reviews 19%
3 star 23 reviews 2%
2 star 136 reviews 14%
1 star 128 reviews 13%
Review Us
David B.
5 out of 5
5/5/2026
Mike was awesome! He helped me with my concerns and addressed and fixed them quickly!
Jayonna M.
5 out of 5
5/5/2026
Service was so fast and very detailed. I will definitely be back, I was very satisfied with my service!
Selai N.
2 out of 5
5/2/2026
There is a scratch on my car that was NOT there before my car went into service!!!!!
Devionna P.
4 out of 5
5/2/2026
My service here was exceptional today and I really enjoyed having the opportunity to have a shuttle to Grant’s Farm to spend the day with my boyfriend. The service manager Billy and really everybody here was super accommodating to every need we had. Can’t wait to continue to do business in the future!
Karen B.
5 out of 5
5/2/2026
All was good. Thank you
Charles W.
5 out of 5
5/2/2026
Chris did a fine job, very respectful
Gary C.
4 out of 5
5/2/2026
Enough
David E.
5 out of 5
5/2/2026
Everybody there does an amazing job. I’ve only received the absolute best customer service each and every time.
Tammy B.
5 out of 5
5/2/2026
Rachel greeted me with a big hello and was very friendly and helpful. Was just dropping car off but everything was satisfactory.
Codi S.
4 out of 5
5/1/2026
This was the smoothest drop off and communication I have received at this location. Other service drops offs have been pretty hit or miss, so I was very pleased with this last service and their response!
Jeff D.
5 out of 5
5/1/2026
Mike was very friendly and knowledgeable
Kelly R.
5 out of 5
5/1/2026
Chris was great. Very professional, great energy, let me know what was going on. Chris was awesome. He deserves a raise!
Lisa W.
5 out of 5
5/1/2026
Rachel was amazing! She was so friendly, efficient, and helpful! She made my experience so much better than I expected.
Adam K.
5 out of 5
4/30/2026
The whole team at Suntrup KIA has been amazing. They all are great. From the sales, to finance, and service. I'll keep them in mind for any future needs.
Regina P.
2 out of 5
4/30/2026
My check engine light came on. I asked about it. It has been my experience that service anywhere, but especially at the dealership, should be able to provide an explanation. I was told I needed to schedule a separate appointment. The automotive store provides an explanation at no cost, a customer courtesy. Service at the dealership does not measure up to what it has been previously. She offered me other services for additional fees but not the one that I asked for. Quite disappointed.
Joseph K.
5 out of 5
4/29/2026
Thank you for the fast and courteous service. It was a pleasure working with you on our car. Joe
Tamera C.
1 out of 5
4/29/2026
Just a bit puzzled . My car is just over a year old to me. It had 7 miles on it when I purchased it from Suntrup. Before my oil change yesterday the 28th of April my car worked fine. After oil change my auto lights ,the part that notices automaticallybrights/ to dim does not work now. The head lights work. Just the automatically switching doesn’t. I find that rather strange and sad.
Suzell G.
5 out of 5
4/29/2026
I love the service he was very professional thank you for your service
Debora K.
4 out of 5
4/29/2026
No additional comments.
Denise H.
4 out of 5
4/29/2026
Professional & personable staff. Kept updated on my car. Left w/ no cost for oil change & tire rotation. Car washed. Relaxed smile on my face as I departed the lot...

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