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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 51%
4 star 182 reviews 19%
3 star 23 reviews 2%
2 star 136 reviews 14%
1 star 128 reviews 13%
Review Us
Dorothy K.
5 out of 5
5/12/2026
I was happy with the service.
Carol L.
5 out of 5
5/12/2026
Always good service by all staff. Ben kept me posted during the appointment. Thanks to all.
Judy L.
5 out of 5
5/12/2026
Mike is an excellent employee for Suntrup. You are fortunate to have him in front of customers. We are very pleased with his commitment to get our car repaired. Thank you.
Amy V.
5 out of 5
5/12/2026
Chris was thoroughly, friendly and professional!
Maria M.
2 out of 5
5/9/2026
The service and customer service was good, however the communication was poor. I understand you were busy since it was a Friday and I was told you were very busy. But the poor communication was difficult for me. Thank you.
Cyress R.
4 out of 5
5/9/2026
5star Chris
Clifton J.
4 out of 5
5/9/2026
Suntrup has been the most trusted dealership and it's has been a pleasure and I look forward to continuing a relationship with suntrup.
Myles U.
2 out of 5
5/9/2026
Everything was great, however, I asked to have the car vacuumed before pick up, which I was told would be done no problem. Upon pick up, the car was washed but not vacuumed.
Michelle F.
5 out of 5
5/9/2026
Everyone was fantastic great experience
Elmer F.
5 out of 5
5/9/2026
Ben was great to work with very helpful
Thomas B.
5 out of 5
5/9/2026
Great cuztomer service
Anabella S.
2 out of 5
5/8/2026
When I pulled in, no one came out to greet me at the bay. I had to walk to the service desk even though I had a appointment.There were no paper mats on the car. I was not sent text message updates and I was never advised when my car was done. I had to keep going up to the desk and asking. I waited 3 hours and there were no other cars there. I was the only person in the lobby. You can’t say there were other cars ahead of me. When I left there was a car making very difficult to monover through the back of the building. You guys get a 0 out of 10. I buy my cars there too. I was very disappointed. I have always had good service. As a matter of fact, I didn’t get a text message that my car was done until 7 pm last night.
Freddie A.
5 out of 5
5/8/2026
Keep up the good work
Malissa O.
5 out of 5
5/7/2026
Everything was great
John B.
5 out of 5
5/7/2026
Your team always does a great job. Excellent care of the customer.
Wardell W.
5 out of 5
5/7/2026
I love how Chris kept me informed,every step of the way.
Toni R.
2 out of 5
5/7/2026
I had an appointment for my car at 9:30. I dropped my car off at 8:45. I hung around South County until 1:00 before I texted and called service to see what the status was of my vehicle. No answer. I then went to the dealership and was told my car had yet to be looked at and it would most likely be an additional 1-2 hoirs before it would be looked at because of lunch. I was also told that when you make an appointment your car may not be looked at for 24-48 hours. I had no choice but to take my car and leave. I asked about a rental car for the next time I brought my vehicle in but was told it would be $45/day. My car is under warranty and my horn not working is a critical safety feature. What's the point of an appointment it if coukd take up to 2 days for it to be seen? Who has spare vehicles at home just waiting to be used? I know I dont. I have had nothing but issues with this service department since day one. This is only ONE of the issues I have had.
Pamela S.
4 out of 5
5/6/2026
Please stop. so many surveys
Robert K.
5 out of 5
5/6/2026
Very friendly and competent
William L.
5 out of 5
5/6/2026
Nicole was professional and very helpful.

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