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Real Reviews From Verified Customers

Service Center Review Summary

5 star 574 reviews 52%
4 star 211 reviews 19%
3 star 28 reviews 3%
2 star 151 reviews 14%
1 star 139 reviews 13%
Review Us
Jeffrey B.
5 out of 5
7/7/2026
Ben was excellent to work with. He made sure I understood the process and made sure I was satisfied with the service I received. I think he is a valuable asset to the Kia organization!
Karen G.
5 out of 5
7/4/2026
Mike is very helpful. I appreciate that.
Michael L.
5 out of 5
7/4/2026
Your team is the best.
Jeff H.
3 out of 5
7/4/2026
There were no issues. Everything was great, except my prepaid maintenance plan expired. It was tough paying $150+ for an oil change.
Bradley R.
5 out of 5
7/3/2026
Fast
Dan M.
4 out of 5
7/3/2026
Very happy with the service... hoping next time, soda and other type of snacks besides chips will be available. lol
David P.
4 out of 5
7/3/2026
I was greeted by Ben right away, we went over my concerns and maintenance items. I was in and out in 45 min. Great job.
Kay M.
3 out of 5
7/1/2026
He really did everything right, including the 'oil change mileage sticker'. He welcomed me at the car and double checked my coverage for this oil change.
Sistermarie S.
5 out of 5
7/1/2026
Your service is commendable!
Carolina O.
1 out of 5
7/1/2026
I’m disappointed that I made an appointment and when I arrived the parts were not in stock. I left my car for an additional several days waiting for the parts and they were still not in after the additional 3 days of waiting. I’ve taken my car back and I’m still waiting for those parts. If someone schedules an appointment to have recalls repaired, one would expect all parts needed for the recall appointment would be there at the time of the appointment.
Daniel C.
4 out of 5
6/29/2026
There was an issue with my appointment, but Ben took ownership of making sure I was taken care of and everything went smoothly.
Joshua D.
4 out of 5
6/27/2026
Admir and David did a great job getting us to the price that we were looking forward to fit our budget. They spent countless time going back and forth trying to make it work. DJ was extremely helpful on explaining the package deals that go along with the car and getting us the right approval and bank that we were looking for.
Nicole W.
5 out of 5
6/27/2026
Mike was very friendly and welcoming. He got my vehicle checked in quickly and my service completed much sooner than I had anticipated, which was appreciated.
Tamela P.
5 out of 5
6/27/2026
N/A
Judith S.
4 out of 5
6/27/2026
An excellent job was performed on my air conditioning. It now blows very cold air in hot weather. Also all of my maintenance requests including rotating the tires and changing windshield wipers on my car were successfully met. Staff was helpful and polite. Received a ride home while you were working on my car and was returned to Kia when car was ready.
Carolyn B.
4 out of 5
6/27/2026
Chris did the most excellent job for me today? He helped me when I was in a crunch with my car. My car may have really gotten messed up had he not helped me today. I was very worried he calmed me down and fixed my car right up. He was great, thank you so much.
Shawun F.
2 out of 5
6/27/2026
We paid over market for our telluride. The automobile was not vetted for safety when sold. Lied every step of the way about oil being changed brakes are at 3 percent that’s in the danger zone. Car was out of alignment. Horrible horrible. Use to buy all my cars from Kia. Not anymore. I will be taking my money elsewhere
Gary G.
5 out of 5
6/27/2026
Mike is always great and very professional I'm glad to have him work with me
Shianne C.
5 out of 5
6/26/2026
Chris was polite and kept me informed on my vehicle.
Tina C.
1 out of 5
6/25/2026
Issue was not resolved.

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