Justin was very knowledgeable and was very informative. He was personable and charismatic also. Usually the dealership is such a drag but i didn't mind being there. 10/10 experience.
The service at Suntrup Kia was nothing short of excellent Grace Kettler was absolutely amazing, she was knowledgeable and seemed to really care about my my concerns, I highly recommend Suntrup Kia if you’re looking to buy a car or service for your car
The staff at Suntrup Kia service department provides ongoing top quality workmanship. All costs are reviewed before any work has begun. Semir is customer oriented and kept me updated about my service.
I had a 12 PM appointment. I was there at 11:50 AM. They took my car back immediately. It took one hour and 36 minutes on a scheduled oil change that is ridiculous.
The staff was very friendly and welcoming from when I arrived to the end! With the thorough communication, helped put me at ease with the entire process. I like getting the video and explanation/quote of what was needed and how much it would cost so at the end when checking out there was no surprise. When I got into my car, I noticed how clean it was - thank you, Chad! And thank you to the other staff-Hasanoviv, Semir & Cindy & Service Manager!
Chris offered a good service, and a good attitude, I didn't like that it was a long waiting time, almost 2.5 hours.
Great job. Took long but the solved my problem
I scheduled my oil change. I arrived on time and was greeted promptly. The service was completed in a timely matter while I waited with drinks snacks and wifi provided. Great job Suntrup Kia service department!
Everything was fantastic thank you
Waited 2 hours for an oil change and my vehicle wasn’t even in a bay for service. I left without any service performed for my Telluride. Very disappointed.
Chad was a good advisor, John cleaned my car wonderfully!
It took over 2hrs for a lof,next time illl drop off my car
Job well done Justen and staff
Grace is absolutely amazing and very professional. She kept me
In the loop on everything going on. when she caught that one portion of my requested service wasn’t completed, she went above and beyond to ensure that I was happy with my service. Truly a great employee!
Work satisfactory. Time line took very long to complete. Semir delivered on service advisement. Cleanup crew did great job on car final cleanup prep.
I was satisfied with my service Representative, Justin Coleman. I am never happy having to deal with the dealership. It generally takes 2 to 3 days to get serviced and they never have loaner cars, no rental car discount and no really concern for how someone is supposed to deal with getting to work without a car.
I also had some confusion with the service description form that was sent to me. The way it was designed it showed a payment plan and the words decline and accept below it. I thought I was declining the service plan and turns out I was declining the service so they didn’t do any work on my car.
The main issue is that we do everything mobile and service reps no longer call or communicate with the customers. Not everything should be done in a text.
I have had the same or worse experience with service at Mid River Kia. While I like your automobiles I doubt I’ll get another Kia because of the horrors of having to get it serviced.
Again I think Justin Coleman was great but he is limited with the kind of service he could really provide.
Chris stuck with it to find out needed to be fixed. He worked to get the repairs covered by our warranty. Took a few days longer for the repairs than I thought.
When I drove up to the service bay, I was greeted with a smile. Chris came out got me all signed in. Everything was taken care of. Everyone was nice and friendly. And I received a car that was freshly washed and vacuumed and that is as much appreciated as the Service received.
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