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Real Reviews From Verified Customers

Service Center Review Summary

5 star 515 reviews 52%
4 star 188 reviews 19%
3 star 24 reviews 2%
2 star 139 reviews 14%
1 star 129 reviews 13%
Review Us
Bernard A.
4 out of 5
9/24/2025
Service was down in a timely manner.
Vieda B.
3 out of 5
9/24/2025
He forgot to reset my oil life monitor
Carlie R.
5 out of 5
9/24/2025
I am always satisfied with Justin’s performance!!!
Jessica W.
2 out of 5
9/24/2025
The service is rarely good, but today’s service, which was just an oil change, was the worst yet!
Isabella G.
5 out of 5
9/23/2025
Chad did a fantastic job!! Very helpful and answered all my questions without making me feel silly. John also did a great job washing my car!!
Jennifer C.
1 out of 5
9/23/2025
Worst experience I've had since I purchased that vehicle at suntrup kia west! Suntrup wont get another dime of my money!
Roderick H.
5 out of 5
9/20/2025
Good service
Emily K.
2 out of 5
9/20/2025
I’ve been to Suntrup Kia South the past 3 oil changes and 2 appointments for fuel injector. I’ve specifically asked for the windshield wiper to be filled, after the service tech says they always top off all fluids including windshield wiper fluid, yet immediately after getting my car there is still none even though it should be an included service as communicated. Makes me question if the techs are even topping off the more essential fluids too.
Kevin N.
2 out of 5
9/20/2025
I made an appt to get a recall schedule at 9:30am. They told me to leave my car there and pick up at 4. Why would I have to leave my car there when I have an appt? I had to find a ride home since I cant wait there for 6 hrs. I got a text tell me to pick up my car at 4:30pm, and they have to order the part for the recall. Kia hold my car for 6 hrs just to tell me they dont has the part for it. I came in with a recall letter and you can't tell me that at the beginning!!! This is the worst customer experience I've ever encounter any where!!! I hope I don't have to wait another 6hrs to get my car fix when the part is available. I read your kia service department is really bad, and I finally experience it.
Mark B.
1 out of 5
9/20/2025
Still a lot of residue from glue on door
Aleisha V.
3 out of 5
9/19/2025
I never met this person. I just waited in the showroom floor & was eventually told my car was done & i could go.
Christine B.
5 out of 5
9/19/2025
Chris Eisele is the best!!! He made me want to hug him!!????Great employee!!
Micheal L.
5 out of 5
9/19/2025
Grace was really informative and helpful with everything I needed to be taken care of. She listened to everything I had to say about my car. Also the nicest looking Service Advisor I dealt with! Actually all the staff I interacted with today were great. Kudos to Suntrup KIA South.
Stevan D.
2 out of 5
9/19/2025
wo issues: the oil change took 3 hours. Second, they left the rear passenger window down and took it thru the car wash leaving the back seat of our car sopping wet. We have left a voice mail and emailed service manager.
Ruth M.
4 out of 5
9/19/2025
Chris was very helpful. I told him what I was there for and he kept me informed through the process. We discussed what other services my car might need. And the recall on apart. He just was very informative and nice guy.
Donald G.
2 out of 5
9/19/2025
A simple diagnostic and piece replacement tool from 715am Monday morning until noon on Thursday, and that is only because I called to push them to look at my car after almost 2 days of no action and then told them I had to have it no later than noon on Thursday. Horrible customer service, I would never recommend anyone bring their car here.
Gina P.
4 out of 5
9/18/2025
Grace was extremely kind and helped me find the right new tires for my car. She also gave me a discount on the services I done to my car.
Cynthia F.
5 out of 5
9/18/2025
Chad was very accommodating
Michael W.
5 out of 5
9/18/2025
Friendly manner and full explanation of needed services. Would request him to handle my visit to Suntrup.
Megan S.
5 out of 5
9/18/2025
Thank you

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