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Real Reviews From Verified Customers

Service Center Review Summary

5 star 515 reviews 52%
4 star 188 reviews 19%
3 star 24 reviews 2%
2 star 139 reviews 14%
1 star 129 reviews 13%
Review Us
Colleen P.
1 out of 5
10/2/2025
First of all, it took forty five minutes.Just to drop my car off and pick up a car.Rental. Then, nobody personally contacted me when my car was ready.And I just received a text message which told me nothing about my car.It didn't even say anything about the problem.I came in to have fixed. Plus it's stated that I was going to have to pay two hundred dollars for a service.I didn't ask for. I also called several times to speak somebody in the service department.And the automated phone service sent me to the service department.And nobody picked up, I left a name and a phone number.And nobody called me back.I still don't know what is wrong or what happened to my car.
Cathy M.
4 out of 5
10/2/2025
Semir was Fantastic!! we had a simple misunderstanding, and he went above and beyond and made everything better than perfect! He is a naturally friendly man that knows Customer Service.
Donna T.
5 out of 5
10/2/2025
Good work
Amy M.
5 out of 5
10/2/2025
Wow, you even washed and vacuumed my car! Thanks so much!
Marilyn M.
2 out of 5
10/2/2025
A technician left oil stains on the cloth passenger seat. They tried to clean it but there is still a spot in the seat. Also, very little vacuuming happened in the front area of the car. I will say my customer service rep was very nice.
Helen B.
5 out of 5
10/2/2025
Very courteous and polite
George H.
5 out of 5
10/2/2025
Semir was very helpful and explained things well.
Jennifer H.
2 out of 5
10/1/2025
My vehicle went in for overheating and I asked why they had it. I think you could give me an oil change when they called me. All they had done was the oil change and didn’t know anything about the car being overheating so now they’re keeping it longer.
Vornbrock L.
2 out of 5
10/1/2025
I felt treated like a criminal from day 1. They had to get a deposit from me "in case I abandoned my car" with them. This felt very accusatory. During the 3 weeks plus my car was there they were almost impossible to get ahold of on the phone and they frequently wouldn't reply to my voicemamils. I said to not do any work on my car until I approved it and they still tried to charge me for work they did even after I made it obvious I was going to sell the car. Would not recommend ever coming to your shop.
Alex A.
5 out of 5
10/1/2025
Chris Eisele was wonderful to work with. Top notch customer service and customer satisfaction all the way!
Susan P.
4 out of 5
10/1/2025
I was totally pleased with the assistance I received from both Semir and the service manager, Billy. For some reason, I was not able to view the video from the tech. Semir was at lunch so I spoke with Billy first and he very carefully explained everything to me. As I was leaving Semir returned and helped. He also played the video from the tech for me. I am completely pleased with the help I got from both of them.
Dennis S.
1 out of 5
10/1/2025
Took 2 hours for an oil change . Also I’ve been waiting 205 days for my title/registration paperwork. Unacceptable.
Mike P.
5 out of 5
10/1/2025
fast friendly and excellent service as usual!
Linda L.
4 out of 5
9/30/2025
very personable and listen to me about my dilemma. She helped me out getting it done faster. I liked her very much.
Raeann H.
5 out of 5
9/30/2025
N/A
Benjamin V.
1 out of 5
9/30/2025
It shouldn’t take 2 + hours to get an oil change.
Patrick H.
5 out of 5
9/30/2025
Grace was friendly, knowledgeable, and professional.
Raymond M.
1 out of 5
9/30/2025
It took 2 and a half hours for a simple oil change and tire rotation.
Melvin W.
5 out of 5
9/28/2025
Chris did an excellent job helping me with my car repairs and shuttle rides!
Daniel S.
1 out of 5
9/28/2025
Cover for diagnostic test was not put back on, exposed wires when I picked it up. Was unable to get it because service dept was closed

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