Bad communication with a 2 1/2 hour wait time for a simple oil change.
You had the car for over two weeks. There was never any real communication with what the problem was. I’m still not sure what took so long even after picking up the car. Anytime there was any update. It was after I called and left multiple messages to try to find out what was going on. When I got my car back, it wasn’t even clean. It was very, very dusty and dirty like it had been sitting out in the lot for two weeks. I had to immediately take it to a car wash myself after I picked it up.
She is very nice when speaking with customers
I really appreciate her with her work
Thank you grace
John cleaned the car very well
No issues at all. I was walking up to her to see if my car was ready and she got me out of there ASAP.
John cleaned the vehicle well
Grace was so amazing and helpful, I love her! She deserves a raise and anything she requests :)
He’s friendly and professional .
I love the video of the maintenance to show what was seen under the vehicle. Gr
Your team is always so great and friendly.
Overall it was a great experience. Everything is great. Took care of the engine just like ya said, and a few other issues. I would definitely buy another Kia just for the warranty alone and the great customer service
The wait time was extremely long (2.5 hours) also my power seat in my car quit working this morning and was told they didn’t have time to look at it. I get I didn't have an appointment for my seat but did for my oil change, but not being able to move the seat in a car I bought brand new is a big inconvenience as my husband and I are quite different in height. The service people were nice and helpful it was just crazy to spend almost an entire day for an oil change as I live an hour away and don’t have anyone to drop off my vehicle with me. I bought my last new Kia at Lou fusz Kia and never had wait times like at your dealership.
My car was cleaned better than usual by John
I am very disappointed in this experience. I have had my Kia for 4 years and regularly used this device dept. They have always been communicative, quick and thorough. My vehicle began experiencing some problems on 9/28 and the check engine light came on. I brought it to the service dept and left it on Sunday evening. On Monday, I did not receive any communication until 2:00pm and was told at that time since I didn’t have an appointment, it would have to be worked in for diagnostics. I explained I understood and that I didn’t have an appointment since this was an emergent concern, not routine maintenance. I was told on Monday I would hear back by Wednesday. On Thursday I still had not heard anything back and attempted to contact the service department via text and phone call. Mid-morning, I was informed that no update was available and I should hear something by Friday. At that time, I chose to come pick up the vehicle and take it elsewhere. The service rep was very unprofessional and this delay in service , or at least communication did not provide trust in bringing my vehicle there any longer.
My only interaction was with the front desk staff and they were very friendly and helpful. Also loved having a place to work while I waited.
My only suggestion would be to change the signage out front. It said stay in your car and someone will be out to meet you soon and after sitting for a few moments it became clear that wasn’t the policy as multiple people were inside and had seen me. I’m not upset or anything but just a note to help clear up confusion on process for new comers like I was!
Thanks, again.
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