David Hubble provided outstanding service during my visit to Suntrup Kia. He was highly professional and friendly from start to finish. He communicated everything clearly and upfront, and made sure I was well taken care of while my car was being worked on. The entire process was smooth and stress free. I truly appreciated his attention and follow through.
Chris was great! He was very helpful and explained things well. He even took the time to help me reconnect my car/phone to apple carplay.
The automated system that doesn’t let you talk to someone and the never ending barrage of texts about this survey are so terrible.
Service dept was good.
The issue is the waiting area. The seats are MOST UNCOMFORTABLE and unattractive. They are too low to the ground and hard to get out of for older adults. You can do better. These have been here 4+ years. Pretty bad.
Always have great service when I bring my KIA.
Rachel was the person who checked in my vehicle yesterday and today. She is efficient, friendly, and helpful. She seems to enjoy her job. She’s an impressive employee.
No follow up during the day, ask for my Kia to be washed and it was not, very disappointing day
I like the service Thank you very much.
My only comment is that the communications could have been better. There was additional work recommended, but there was not a clear way through the text/website that I could authorize the work. When I tried to call to authorize the work, your automated attendant said that my advisor "Chris" was not a name it recognized. My vehicle was ready the day after I dropped it off - I was told it would be done "first thing" in the morning, but it wasn't until 3PM that I received communication that it was done. Totally happy with the service, but the communications have usually gone a bit smoother than they did today.
Labor charges are too high, and costly.
The service department staff continues to provide an up to the minute report of the timeline and an estimate of how long you can expect your service to be completed.
Thank you to Dave who stepped up when Nicole was out and took care if my service!
I only approved $190 worth of service to be completed and then received a bill for $290. Ultimately the bill was lowered to $250 but I wouldn’t say I was satisfied with that. I was misquoted on the type of oil that was needed for my vehicle, and I did not feel very valued in having to pay the extra amount, and not get any extra money off for my next appointment. Personally I feel that if you misquote someone then you should have to eat the extra cost, not me.
David was very helpful in keeping me posted about the service on my vehicle.I had an appt for an oil change. After doing my multi point inspection I needed tires. The service dept was very busy but very accommodating. They were able to get new tires on and I got my car back before my road trip.
Grace Kettler and Treasure were both amazing in helping me through the process of getting my car fixed. I was worried about some things not being covered but since these girls understood the situation with such ease I only had to explain myself really one time, which I feel is very impressive especially during such a busy time for the dealership. There was no question at any point during this process whether or not I was in the right hands. HUGE thank you to these two wonderful girls and happy holidays!
Kayley was great, very helpful, efficient and friendly
I did not receive a video or summary. David sent me one when I asked.
When I clicked on it, it wouldn’t let me in. My shuttle driver said probably b/c Suntrup’s system has just been updated.
When I made an appointment and ordered new tires for my Kia, I was not told that I would need a ride and it would take several hours. So I had to wait an hour and a half until someone could pick me up. I think that should be made clear when an appointment is made. When I ask why it was taking so long I was told that a lot of people were getting tires that day and I was a walk-in. I explained to her I was not a walk-in. I made an appointment two weeks prior.
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