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Real Reviews From Verified Customers

Service Center Review Summary

5 star 505 reviews 52%
4 star 185 reviews 19%
3 star 24 reviews 2%
2 star 136 reviews 14%
1 star 128 reviews 13%
Review Us
Carol I.
4 out of 5
10/24/2025
The only thing I wasn't happy with there wasn't any updates stating the issues for the first 4 and 1/2 hours until I said something.
Tayiana K.
2 out of 5
10/23/2025
My service representative never contacted me about ANY UPDATES about my car. I had to physically go to the dealership to check on it. Whenever I usually bring my car I would receive a complementary car wash, this time my car was not washed at all.
Kathleen D.
5 out of 5
10/23/2025
Very professional and friendly
Lily D.
1 out of 5
10/23/2025
Hard to get ahold of a real person. The AI stuff ****.
Becky R.
5 out of 5
10/22/2025
As always, a good experience.
Sally S.
5 out of 5
10/22/2025
Grace was great.
Shelby H.
2 out of 5
10/22/2025
I have never encountered such a company that does not communicate with their customers. I don’t know what is going on up there but something needs to change. We have “advisors” to speak to about our cars yet it’s IMPOSSIBLE to speak to anyone in a timely manner. I would go days without hearing a single word. Beyond disgusting, deplorable, and downright horrible in the way the service department works with consumers.
Robbie R.
4 out of 5
10/22/2025
Everything went well. Never had a service issue.
Sue W.
4 out of 5
10/22/2025
Despite messaging issues, Justin has been great to work with.
Karen H.
2 out of 5
10/21/2025
I called to schedule my appointment and talked with an automated system to schedule. When I got to the service department they had no record of my appointment. Luckily I had the confirmation text that was sent to me. I ended up waiting two hours for an oil change and tire rotation. We just moved here a month ago and this was my first visit to Suntrup for service. This was not a good first impression.
Courtney D.
1 out of 5
10/20/2025
My multi-point inspection paperwork stated that my washer fluid level was checked; however, my low washer fluid warning came on the next day. My tires were also not filled up and there is a low tire pressure light three days after my oil change and tire rotation appointment.
Lori F.
1 out of 5
10/20/2025
After receiving my car back from the motor being replaced, my air conditioner doesn't work. I am being told there is no loaner for me and the car needs to be dropped off for them to "fix" it. I spent over $1,200 on Uber with this motor mess and I do not have the money to continue. This is on the dealership not me. I would like someone to reach out please.
Hollie A.
5 out of 5
10/18/2025
The rep that helped me at this visit was amazing. He was very professional, kind, helpful
Teghan D.
5 out of 5
10/18/2025
Everyone was so sweet. The man at the front, the cashier, and the porter. Thank you for making it easy and concise.
Michele M.
5 out of 5
10/18/2025
Robyn Jenson was Awesome, great customer-service, made sure I was taken care of and informed me on everything. Cindy the Assistant Manager was Awesome, asked me what I was having done on my Sportage, made sure I was taken care of and great customer service. Both of these ladies Care and take Pride in there job, they make sure us Customers leave happy. Thank you so much!!!!
Dillon D.
5 out of 5
10/18/2025
She was very helpful and kind.
Jim W.
1 out of 5
10/17/2025
It took 2 hours to change oil and rotate tires .
Helen B.
5 out of 5
10/17/2025
Satisfied
Gary A.
1 out of 5
10/17/2025
The Car is still pulling to the right even after the 4 wheel alinement I will be bringing the car back if after I put a new set of tires on and it doesn't take care of the problem
Melissa M.
2 out of 5
10/17/2025
I appreciate what Chris did and the overall outcome of the service. However communication through the day was a fail. The car was there at 8am (dropped off before 5pm the night before with Chris) I received no communication till 11:30am a phone call. Then again Nothing till he phoned back at 4:23pm. 30 minutes before closing. Prior to this I have no idea if they are keeping the car overnight and working on it the next day. I had started calling, texting and emailing at 2pm nothing. Communicating with the customer HAS to be better or I am not coming back.

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