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Real Reviews From Verified Customers

Service Center Review Summary

5 star 505 reviews 52%
4 star 185 reviews 19%
3 star 24 reviews 2%
2 star 136 reviews 14%
1 star 128 reviews 13%
Review Us
Judy B.
5 out of 5
11/7/2025
Always satisfied with Suntrup Love my sportage it's my third one.
James S.
5 out of 5
11/6/2025
Friendly greeting, quick service and timely customer transportation from Chad and Chewie. Bravo!
Georg-Walter W.
4 out of 5
11/6/2025
The service was great. I got a shuttle home and also from my home to Kia. I was very satisfied.
Jacqueline R.
5 out of 5
11/6/2025
Kayley was very helpful.
Stanley P.
1 out of 5
11/6/2025
I can't talk about the rrpair. The last two times I have came in for service, I had problems with air iny tires. I noticed the dash light on for a low tire. Was never on before I came. One tire had the right air. 3 a bit low, and one 8 lbs low. I waoted there for 5 hrs. They were cool by temperature.
Colleen H.
5 out of 5
11/6/2025
Hayley was awesome!! Very friendly and professional!! Great service!!
Latoya C.
5 out of 5
11/5/2025
It was a great job well done Kayley did amazing and also I will say john did absolutely wonderful job as well.
Melanie H.
4 out of 5
11/5/2025
Service team is excellent but your communication system is not. Some service issues need a real person- robots and texts are not enough. I was very frustrated.
Brittany H.
4 out of 5
11/5/2025
Beautiful service today
Jassen K.
5 out of 5
11/5/2025
Very nice guy, good service.
Jo Ann.
5 out of 5
11/5/2025
Justin was professional and yet personable. Was impressed with the time service was performed thank you
John F.
4 out of 5
11/5/2025
Grace was great! She checked what service items might be appropriate and discussed with me. I felt like I was in good hands! Thanks Grace!
Lynn L.
1 out of 5
11/5/2025
We were on time for 730 appointment,but not started til 830. Also waiting too long an no refreshments. Told not to wash car we had just washed 2 days before. They did wash car an now this is the second time done an never dryed off.so now water spots. Very disappointed
Margaret B.
5 out of 5
11/4/2025
I was thrilled with the service provided. Justin was very helpful and kept me informed. Definitely recommend
Deborah K.
1 out of 5
11/1/2025
Communication needs to be improved.I was notified that my vehicle was finished and responded that I needed a shuttle to pick me up. I didn't get a response so I sent another text an hour later. Still no response so I tried calling a half hour later and had to leave a voice-mail. I finally got a text that someone would be picking me up. Communication has always been an issue.
Refik A.
4 out of 5
11/1/2025
God bless you ????
Rorick F.
5 out of 5
11/1/2025
Short and sweet… Service was exceptional. Service department took care of me
Tiffany M.
5 out of 5
11/1/2025
Elliot was a delight to deal with! I had a not so great experience before Elliot stepped in. He not only corrected the prior bad experience but went above and beyond! Because of Elliot I will continue to bring mine and my son’s car to Suntrup! He won back my loyalty! Thank you Elliot!
Terry S.
5 out of 5
11/1/2025
Justin was friendly and communicated well!
Tricia S.
4 out of 5
10/31/2025
Made a return trip to hopefully resolve the issue with not being able to get my emissions test done. (Turns out it’s the Troop C readers that are not compatible with 2026 Honda Hybrids). Grace was very kind and took the time to explain what all Suntrup did to try and resolve the issue and even suggested I go to Honda hoping that might help. I appreciate being squeezed in that morning and my experience overall was great. (:

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