About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 578 reviews 52%
4 star 212 reviews 19%
3 star 29 reviews 3%
2 star 152 reviews 14%
1 star 140 reviews 13%
Review Us
Forrest H.
4 out of 5
12/24/2025
Jud did an excellent job with me today!!!there has been a big turnover in Service Writers at Suntrup Kia, I use to know all the Service Writers and the Service Manager. They are all gone now. Jud seems like a keeper!
Dan C.
5 out of 5
12/24/2025
Thank you for getting us for the Christmas weekend much appreciated
Bryan W.
2 out of 5
12/24/2025
I made a 7am appointment for routine maintenance (oil change, tire rotation) and dropped my vehicle the night before. I was not aware taking this approach would involve my vehicle to not begin being serviced until 1:15pm. Had I known this ahead of time I would have taken a different approach. My service rep was responsive to my messages, though only guaranteeing that my vehicle would be done by 6pm. I appreciate them accommodating my need for a ride after I no longer had a way to pickup after the longer than expected wait.
Edward M.
5 out of 5
12/24/2025
Just really happy just like always
Daniel N.
2 out of 5
12/23/2025
When you come in for the first appointment of the day for a simple oil change, and it takes an hour and a half, I think that is a little excessive. We are talking about no more than 30 minutes of work. . David was great.
Kaylin C.
1 out of 5
12/23/2025
When I got home I realized my windshield wiper was completely broke off and when I went to look at it, it was shoved down in the hood of my car. Very very upset because nobody told me about it. Not sure how it happened or why it was even being messed with when I only had an oil change and tire rotation. This should have been told to me before I even paid for the service, but it was not.
Robert W.
4 out of 5
12/23/2025
The service Kayley was very friendly and John did a great job of cleaning the interior. The only issue was when I arrived, no one greeted me outside when I arrived and it took nearly 15 minutes before someone finally checked me in after I walked in.
Christy W.
5 out of 5
12/23/2025
Dave was extremely helpful and determining what the issue really was and I truly appreciate his kindness and helpfulness. He’s an excellent service provider.
Toni W.
5 out of 5
12/23/2025
Communication was quick, efficient, and very kind! Helped me into a rental quickly, which was so helpful.
Koushyar J.
2 out of 5
12/20/2025
My advisor helped fit my car in without an appointment, which was appreciated, however, she could have been less rude/more professional in our interactions.
Jose C.
5 out of 5
12/20/2025
Grace was very informative and courteous
Melissa S.
2 out of 5
12/20/2025
There was an extreme delay in response to any messages or voicemails left. It took them two days to even figure out where the oil leak was, which was a simple leak and took five days total to get answers about my warranty and fixing the car itself. I then had to pay full price for an oil change after the inconvenience and an extra expenses for something that should’ve only taken a couple days. It was next to impossible to get a hold of someone to help with any of the situations I went through.
Lisa G.
5 out of 5
12/20/2025
Great service from Dixon and Kayley. Thank you to Kia for taking care of the paint issue on my car. I am very happy with Suntrup Kia!
Ellen O.
5 out of 5
12/20/2025
Chris was very nice and patient. He returned phone calls fairly promptly. I appreciated his kindness.
Ryan B.
5 out of 5
12/20/2025
Wonderful customer service
William E.
4 out of 5
12/19/2025
Chris worked with me when I realized I made a mistake in how I booked my service appointment. He was exceedingly courteous and professional and helped me expedite my repairs. Chris also helped me get a quote for recommended maintenance and tires, and was very helpful in answering all my questions. Thanks Chris!
Garrett B.
5 out of 5
12/19/2025
Everything was great!
Karen K.
5 out of 5
12/19/2025
Great experience with Chris today thanks
Thomas W.
5 out of 5
12/19/2025
David Hubble provided outstanding service during my visit to Suntrup Kia. He was highly professional and friendly from start to finish. He communicated everything clearly and upfront, and made sure I was well taken care of while my car was being worked on. The entire process was smooth and stress free. I truly appreciated his attention and follow through.
Margaret P.
5 out of 5
12/19/2025
Chris was great! He was very helpful and explained things well. He even took the time to help me reconnect my car/phone to apple carplay.

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.