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Real Reviews From Verified Customers

Service Center Review Summary

5 star 505 reviews 52%
4 star 185 reviews 19%
3 star 24 reviews 2%
2 star 136 reviews 14%
1 star 128 reviews 13%
Review Us
Gwendella W.
2 out of 5
11/22/2025
I was very disappointed with my service experience. My advisor was rude and even asked me if I wanted my keys to go somewhere else after the dealership made a mistake on my vehicle. My tire was replaced, but somehow the same bad tire was put back on the opposite side of the car. I also asked Chad to make sure all my fluids were topped off and that my oil light was reset. When I returned to my car, the oil light was still on — which shows the request wasn’t taken seriously. This was frustrating and unprofessional, and it makes it hard to trust the service I received. I’m hoping management reviews this situation so other customers don’t have the same experience.
Catherine S.
5 out of 5
11/22/2025
Both Dixon and Kayley were very professional and easy to work with. Add bonus...they're fun to work with too.
Kimberly H.
1 out of 5
11/22/2025
2 hours seems excessive for an oil change and tire rotation.
Thomas M.
5 out of 5
11/21/2025
Thank you so much Kettler Grace, and Suntrip Kia. My vehicle was taken care of in a professional and timely manner, and the staff went above and behind to make sure everything was taken care of. Suntrip Kia South, you cats rock!
Lori P.
2 out of 5
11/21/2025
Somehow my confirmed appointment could not be located in your system when I arrived.This has happened to me before. Other than that,all was very satisfactory. Technician was apologetic and effienty got my car into the schedule.The wait was not overly long and all personnel were accommodating and efficient.
Rosanna G.
5 out of 5
11/21/2025
I want to thank Kayley for her patience, knowledge, and kindness.
Carlton C.
5 out of 5
11/20/2025
Everything went smooth...I like my Carnival a lot.I hope its able to provide me with long term reliability.
Sistermarie S.
5 out of 5
11/20/2025
Your customer service people deserve 10 stars! They listened with attention & courtesy.
John K.
4 out of 5
11/20/2025
Today was the 3rd time I have been in your dealership and in my previous two visits I have been less than pleased. Today was the first time that I received the multi point inspection report, heard about the car wash program and kept in the loop on the status of my truck. Grace did a great job helping me and by far have the best service that I have received in my three visits. The cashier was also very friendly and customer focused. She was a constant in my 3 visits.
Terri T.
5 out of 5
11/20/2025
Chad was great! Last time the female rep wasn’t so great but he’s wonderful.
Emily B.
5 out of 5
11/20/2025
She was great!
Judith R.
5 out of 5
11/20/2025
Timely
Heather J.
5 out of 5
11/20/2025
Prompt efficient service! Thank you!
Michael L.
5 out of 5
11/19/2025
The suntrup south team made time to correct a problem with my sportage. Everyone involved went above and beyond to ensure a great experience. Thank You All at Suntrup Kia South!
Dorothy V.
1 out of 5
11/19/2025
I was there 1 1,/2 hours before I heard anything n that was because I went looking for grace. It took over 2 hrs to have battery n brakes checked n then another 30 mins to get car after it was don
Markkaren P.
1 out of 5
11/19/2025
Everything was great except they were to replace our windshield wipers. The back wiper blade was taken off. The arm was sticking out, but they didn’t put a wiper blade on it. How does that happen! Now we have to go back for them to complete the simple job.
Barbaradave M.
5 out of 5
11/19/2025
Appreciated being kept informed of progress on warranty, and speed of van repair.
Amy S.
5 out of 5
11/19/2025
Kayley was very helpful and courteous.
Tierra N.
4 out of 5
11/19/2025
No complaints..I was very satisfied with the customer service that she provided. She was very pleasant, down to earth..very much herself, which I like. She had an answer for any question I had.
Erik S.
2 out of 5
11/19/2025
I had one simple request on my service and your dealership couldn’t even do that right

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