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Real Reviews From Verified Customers

Service Center Review Summary

5 star 577 reviews 52%
4 star 212 reviews 19%
3 star 29 reviews 3%
2 star 152 reviews 14%
1 star 139 reviews 13%
Review Us
Richard J.
4 out of 5
1/17/2026
The Suntrup kia was very friendly.dly and professional. They explained everything and how long it could possibly take. I felt very comfortable with my car being there to be worked on. Thank you for the great service.
Catherinegary J.
5 out of 5
1/16/2026
Good people to deal with. Thank u.
Thomas B.
5 out of 5
1/16/2026
Kayley did a great job
Daniel W.
5 out of 5
1/15/2026
Grace Kettler was amazing and did a very nice job with my vehicle. She was polite, professional, and kept me posted through the whole transaction. I would recommend Suntrup Kia service, especially service advisor Grace.
William S.
5 out of 5
1/15/2026
David was very helpful and answered all my questions.
Patricia R.
5 out of 5
1/15/2026
Very satisfied
Donna J.
1 out of 5
1/15/2026
Didn’t cris cross my tires, the way I wanted. Didn’t ask me if I would like new wipers.
James R.
1 out of 5
1/15/2026
Made the appointment for an oil change and to address an engine code. Made arrangements to drop off the night before. Next morning received a text message that they needed to do diagnostics for $399 since the car had not been since 2024. This should have been disclosed when the appointment was scheduled, not after we drove it 40 minutes from home. Picked up the car without service being done and will take to our local mechanic. Total bait and switch and should have been discussed when we made the appointment so we could have decided prior to making arrangements to bring the car 45 minutes from our home.
Rachel S.
1 out of 5
1/14/2026
We had an appointment at 11:30 & my husband waited over 3 hours for the oil change to be done.
Jason L.
1 out of 5
1/14/2026
Had an appointment and it took 3 hours to replace a TPS sensor while I waited.
Dawn S.
5 out of 5
1/14/2026
Amazing work and great communication!
Thomas W.
5 out of 5
1/14/2026
A great experience at the service department
Gary C.
5 out of 5
1/13/2026
Satisfied
Charles R.
1 out of 5
1/13/2026
Call me to discuss
April N.
3 out of 5
1/13/2026
David was supposed to get back to me regarding the trim that has fallen off that was replaced by Kia’s Service. He also said that if it’s not under recall then he would price it and speak with his management but if anything I would need to contact the management to have it replaced. I just feel that the work was done by this service and instead of working for the customer, it’s left to the customer to contact other management.
Randy P.
5 out of 5
1/13/2026
Well done customer service
Robert B.
2 out of 5
1/13/2026
I have never received any kind of satisfaction from your service department. Most of your service department are seem rude and act like you are bothering them. I have been misled and lied to about most of the service staff.. I have purchased 6 cars from you and have watched your service department go from helpful and courteous to outright hostile.. I promise you that I will never purchase anything from your company again!!
Jessica F.
2 out of 5
1/10/2026
The staff was great. The only thing that wasn’t great was the lady who scheduled didn’t let me know this would need to be done in two appointments since it was a recall and they had to order a part. I live 45 mins away so that part was difficult with scheduling and not knowing I would have to come back in 2 days.
Jerrica J.
4 out of 5
1/10/2026
She was very helpful and communicated the entire time that she was assigned to my vehicle. I never really had to wonder if she would respond back whenever I would check on updates because she always responded back to me. It was a long process but she kept me updated very often. She did a wonderful job and I appreciate all of the help!
Russell M.
4 out of 5
1/10/2026
Log in was bungled because the girl didn’t confirm the model of our new car when she logged us it. It delayed the start of our job by 30 minutes but it all worked out in the end.

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