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Real Reviews From Verified Customers

Service Center Review Summary

5 star 574 reviews 52%
4 star 212 reviews 19%
3 star 28 reviews 3%
2 star 152 reviews 14%
1 star 139 reviews 13%
Review Us
Semaja S.
1 out of 5
3/20/2026
I was disappointed with the communication process, I called several times and emailed and I did not hear back until the second day that my car had been with the dealer.
Donna C.
5 out of 5
3/20/2026
Very nice young man
Martha H.
5 out of 5
3/20/2026
Kayley was so friendly and very professional
Richelle F.
4 out of 5
3/20/2026
Lonnie saw me standing in the bay waiting for help and came to my aid immediately.
Debora K.
5 out of 5
3/19/2026
Nicole was good at communicating with us.
Carmela F.
5 out of 5
3/19/2026
Chris did a great job taking care of my car. He kept me informed and answered all my questions.o
Timothy P.
4 out of 5
3/19/2026
I did not have any appointment, but they got me with just a small wait and completely took care of my concern and washed my vehicle as well. Very friendly and helpful associates at the dealership.
Edward S.
4 out of 5
3/19/2026
Service appointment started off on wrong foot, as I waited almost 40 minutes at the service door and no one came over to see me and check me in. Finally I went up to Rachel and she took prompt care of me. The actual service time was shorter than quoted which I appreciated. Also she comped the service charge which was much appreciated.
Jason M.
4 out of 5
3/18/2026
David was extremely helpful. A technician had forgot to refasten the plastic under the car when replacing the horn, and it fell off while driving it home. We called and David made sure it was quickly repaired and ordered a replacement part for us.
Jeff H.
5 out of 5
3/18/2026
Lonnie did a great job. She got me in and out quickly. She was pleasant and professional.
Diane P.
5 out of 5
3/18/2026
Everyone was very nice and helpful
Jerry H.
5 out of 5
3/18/2026
Chris was very courteous and I appreciated that he went out of his way to assist me.
Othamae B.
5 out of 5
3/18/2026
Rachael was so pleasant to talk with. Great experience
Jason W.
5 out of 5
3/18/2026
You guys did great. Thank you.
Meagan G.
5 out of 5
3/17/2026
Lonnie was professional and worked to keep me updated which was much appreciated.
Jeff H.
3 out of 5
3/17/2026
After maintenance last friday, my car engine started sputtering on saturday. I brought the car in Monday morning and Lonnie got it in right away. It appears there may have been air in the fuel line.
Haley B.
4 out of 5
3/16/2026
Mike and the team onsite was wonderful! My only piece of advice— your phone/appointment booking service doesn’t set great time expectations of your customer (in this example, me) so I felt like that put Mike in a poor position (that he handled very well). Perhaps better training for your BPO or better reference materials could help them set better expectations with clients and make the job of th service managers a little more smooth.
Phylis S.
5 out of 5
3/15/2026
As usual had a great experience with Kia and Lonnie Mosbacher. Car was completed in a timely manner and Lonnie was exceptional. Only thing is that she had said I would get a car wash, that didn't happen, but not that big of a deal. Look forward to your exceptional service again. Thank You, Phylis S
Vicky P.
5 out of 5
3/14/2026
I was very happy with my oil change it was done very quickly! David was very kind and made my visit very enjoyable. I was very impressed by my car being vacuumed and washed.
Donna G.
5 out of 5
3/14/2026
Mike was very helpful and answered all questions.

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