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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1072 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 230 reviews 11%
Review Us
Christoper L.
3 out of 5
8/18/2025
I would like to have the receipt broken down for me by the employee telling me what I'm paying for. Example, i paid for an oil change but i have lifetime oil changes for free. I would like to be told the oil change is free and what is still needed to be paid for so there is no confusion.
Linda P.
4 out of 5
8/18/2025
Took 2 visits to get car fixed. Tim was very professional & helpful providing a vehicle for me bc I had several Dr appts to go to.
Jeff S.
4 out of 5
8/18/2025
Eduardo was excellent kept us up to date. Offered us an Uber home. Answered all our questions and even gor us in short notice when Avondale had to change our appointment time. 5 stars
Diley V.
5 out of 5
8/17/2025
Muy satisfecha. Gracias
Mike B.
4 out of 5
8/17/2025
Tony is personable, and explains things in a way that I can understand.
Carmen C.
4 out of 5
8/17/2025
Eduardo went above and beyond with the service our Toyota Highlander. He made sure the parts were ordered in a timely matter and the car was done the very next day. Eduardo has superb customer service and I’d go back to him time and time again! Thanks, Eduardo!! God bless you!
Keith L.
5 out of 5
8/16/2025
First time taking truck in for service.Great experience.
Danney G.
5 out of 5
8/16/2025
The service was outstanding
Edward A.
4 out of 5
8/16/2025
Very professional and friendly. Due to my 20 years military service received a 10% discount which is greatly appreciated.
Leonardo A.
5 out of 5
8/16/2025
Great service. Thank Trey…I’m very impressed!!!
Tammy N.
5 out of 5
8/16/2025
Tony has been great to work with and had the highest level of customer service!
Monica C.
5 out of 5
8/16/2025
Excellent service, professional, very communicative, and made sure to answer any and all questions. Happy birthday, Tony! I really appreciate you and am thankful you were who I worked with.
Johnny P.
5 out of 5
8/16/2025
5 star with Eduardo parra. He isvery knowledgeable.
Jacob H.
2 out of 5
8/16/2025
The service from the rep was great. I just don’t understand how an appointment lasts 2 hours for a 30 minute oil change service. I would think customers with Toyota care packages would get some kind of priority for service. But I arrive on time for my appointment then the vehicle doesn’t get into the service area until an hour later.
Yuri V.
5 out of 5
8/16/2025
I would like to give kudos to Eduardo for always going above and beyond to provide great customer service. I really appreciate all you do. Thanks ????
Terra ..
5 out of 5
8/16/2025
TJ and the entire Bell Road team went over and beyond my expectations!
Ivan D.
1 out of 5
8/15/2025
I was scheduled to pick up my vehicle last Friday and even took the day off work to do so. However, I was only notified that same day that a part needed to be replaced, which caused a significant delay. This was a big inconvenience and highlighted a serious lack of communication throughout the process. I would have appreciated being informed earlier so I could adjust my schedule accordingly.
Bob S.
4 out of 5
8/15/2025
I had concerns/questions about service costs (labor, particularly), which were resolved with Quincy, thank you.
Seamus M.
5 out of 5
8/15/2025
Always satisfied. Alex in service is the best.
Doris H.
3 out of 5
8/15/2025
Could not schedule online? Drove 10 miles to schedule appt. Then, appt cancelled due to Bell’s chaos. 2nd appt ok, yet less than 24 hours later our car indicated 2 under inflated tires. Tire pressure obviously not checked. Also, extra long appt. Not what I expect from Bell Road Toyota, as a customer for over 10 years.

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