I had my wife tell the service advisor about the loud squeaky passanger sliding driving side door and it came back saying no issues found. Whatever the techs did made the issue worse as it’s louder now than it was before m….
Alex was great! Very helpful and attentive and the truck was ready when promised! We will be back with our Sequoia and truck in the future!
I found Cody to be an excellent service provider. I was in for a recommended service appointment and was also wanting my car made road ready for an upcoming road trip. I was impressed that he checked my car service history to see what had been done and when, and also what he recommended for both needed services and the items to meet the roadtrip ready requirements. I found Cody to be very pleasant and knowledgeable in our dealings and I appreciated him updating me throughout my visit.
Unacceptable!!!!Please have someone contact me regarding this ridiculous process. I've purchased several new vehicles from this dealership and nobody will contact me to resolve the issues with this repair. So frustrated, I even sent an email to the GM because the service manager has failed to call me back, Todd!!!! Come on guy's, this is Unacceptable customer service!!!
It appears as though the problem is still there
I was there at 10 a.m. and got signed in. Evanlee Husband told me it would be a couple of hours till the car would be ready. 12:30 came the car was not ready. 2:30 p.m. came the car was still not ready. Come to find out the car was never put on the list. I finally got my car back at 4:00p.m. Then I was sent a bill for what was supposed to be a complimentery service. The paper I signed said $0.00 due.
Thank you for helping me fix my vehicle, when no other auto shops were willing, because of its age. Eduardo Parra was amazing! And his professional ism and excellent customer service skills made my experience with this challenge as stress free as possible. I’m grateful, thank you
The service was excellent from start to finish. My service advisor was friendly, helpful, and kept me updated the whole time. The technicians did a great job—my car runs perfectly now. I really appreciate the professional and reliable service. I’ll definitely be coming back.
I was not happy with the fact that they did not have the update for the navigation system nor a resolution for the safety recall after this length of time.
First time meeting Alex, he did a great job taking care of me.
Problem required vehicle to be held over a weekend.Cody transferd me to service manager and Trish assigned a loaner vehicle to me. Spent $100,000 on 3 vehicles the last 9 years with Bell Road Toyota and am fully satisfied.
Was very professional, And service was completed in half the time thought.
I was there for over 2 hours had to leave and my oil change was never done!
Billy was patient with me answering all my questions
Professional service manager.
I love my Toyota Highlander - and thank you for helping me keep it in such good condition!
Today, September 15, 2025 I picked up my 2020 Toyota forerunner it was in because of a check engine light for misfire cylinder number six was the only code (p0306). I received the link for what’s wrong with my vehicle, long story short I was told I needed a new motor. It’s too worn out to even do a head gasket. Quote-$14399.03 . I picked up the truck today popped the hood looked at cylinder number six injector and the wires look as if they were chewed by a rat. Also noticed that cylinder numbers four and two were unplugged at the coil ( cylinder number 4 and cylinder number 2 we’re connected when I drop the vehicle off). I proceeded to remove the pins from the plug and fix the chewed wires by by re-soldering and reinstalling pins into casing. I plugged it back into the injector. Cleared the codes with my 1990s Matco scanner that was in the passenger seat with you guys, started the vehicle. Boom no check engine light no code whatsoever vehicle runs fine. I’m not pleased with the professionalism or mechanical capabilities of your technicians. This is sad because Toyota is a great brand and I love my four Runner and was hoping that I was going to be able to count on you guys.
- customer Kenneth M
Cody did a great job. He was friendly and personable. Took good care of me and the car. Communicated clearly. Good follow through
it was fast and smooth they have done a great job thank you
The wait time was pretty short
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