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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1072 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 230 reviews 11%
Review Us
Amy C.
2 out of 5
9/28/2025
I personally felt like my service assistant wasn’t very friendly. Next time, If I come back I will schedule with Alex.
Lenine B.
5 out of 5
9/27/2025
Service was so faster
Diana O.
5 out of 5
9/27/2025
Thank you Rick for great customer service
Ricky B.
4 out of 5
9/27/2025
Cody is Awesome!!!!!
Jessica B.
1 out of 5
9/27/2025
I called to ask for an oil change because I paid for the lifetime oil changes. I got there and was told it would take 3-4 hours even though I was there at 7 am. I did get offered a ride back and forth. However, when I went to pick up they tried to charge me. Someone else was helping since Andy was on lunch. I told the guy that I had lifetime oil changes and he apologized and fixed it. He said however the other services were not free. I explained that I only asked for oil changes nothing else. He called Andy and he had to take my car back to get the tires back to the original tire rotation because I had just bought 2 tires and purposely put the better tires on the back. It took another 30 minutes to wait on my car. Next time I will not purchase the life time oil changes so I can go somewhere else and be in and out under an hour.
Rayana E.
5 out of 5
9/27/2025
Excellent service communicated well, kept me updated
Eddie G.
1 out of 5
9/27/2025
The battery died when we took it home and our windshield wiper started to fall apart.
Eric E.
3 out of 5
9/26/2025
Simple appointment set up. Dropped off my vehicle using the early drop and got my vehicle back the next day. Service advisor kept me informed and all was good upon my return. Only request would be to make the drop box either a little secure or empty the box nightly. To keep keys more secure.
John T.
5 out of 5
9/26/2025
I was quite pleased with the service!
Eduardo P.
1 out of 5
9/26/2025
No employees take accountability. Any issue is always "the systems" fault or some other employees. Ive corrected my phone number and address multiple times with them. I was told an Uber was sent to pick me up, never arrived because they gave the wrong phone number. I called to correct, and twice they gave the wrong address claiming it was my fault. 3 failed attempts at a ride and an hour later I ordered myself a lyft. Upon arrival the technician was condescending and insisted that it was my own fault. My total has been discounted multiple times because of issues similar to this and frankly it is embarrassing that a company this large can have so many internal issues. My biggest issues is accountability is never taken by employees, it is always "the systems" fault.
Ayad J.
4 out of 5
9/26/2025
We had a good conversation very good service person very professional he took care of the matter right away and did not take too long
Dawn W.
5 out of 5
9/26/2025
I’ve worked with Bill for years. Professional, friendly and certainly knowledgeable about servicing my car. It’s always a pleasure to work with him.
Irene W.
4 out of 5
9/26/2025
Very attentive and listen to my questions and concerns ; provided solid answers and assistance in the upkeep and servicing of my car to return it safely on the road. Provided maintenance details for future reference on parts that may require service in the next few months.
William C.
5 out of 5
9/26/2025
He was thorough and handled surprises excellently.
Joanne C.
4 out of 5
9/26/2025
We just love Tony. He is very honest and up front with his customers. This is the main reason I trust bell road Toyota is because of Tony. Thank you Tony!!!
Jim D.
3 out of 5
9/26/2025
I had to wait longer than expected because Evanlee was talking to another advisor. I finally got another advisor to retrieve my truck
Tom L.
5 out of 5
9/26/2025
I’m very happy with Tony and the service team. The 6:30 a.m. appointment time works very well with my schedule as well.
Thomas I.
4 out of 5
9/26/2025
After a completely frustrating situation not because of anything related to evanlee the situation was resolved by evanlee and Tod the service manager.
Alexander K.
5 out of 5
9/26/2025
Thank You!
Kurt J.
1 out of 5
9/25/2025
I scheduled a 9:30 am oil change. I was there at 9:30. My advisor checked me in at 9:47. At 12:30 pm (2 hrs after appointed time), I checked on status of vehicle. Not done, and advisor not available. I checked back at 1:00 pm. Advisor said it would be another 30-40 minutes. I asked for vehicle back, and left without an oil change.

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