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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1072 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 230 reviews 11%
Review Us
Sean H.
2 out of 5
10/4/2025
TJ was fine, no issues there. My only big issue is that despite booking an early morning appointment a month in advance, i had to wait 6 hours to get my oil changed and tires rotated. I could tell via my toyota app that the car sat in the lot for 4 hours before moving into the bays to even get worked on.
Stephanie W.
5 out of 5
10/4/2025
He is very nice person and good service
Carol K.
1 out of 5
10/4/2025
I fall to understand why when you make a appointment you still wait over 4 hours for a oil change That is totally unacceptable and definitely poor service!!!!!
Renee D.
5 out of 5
10/4/2025
Diego is going places. He has good customer service and is proud behind his words. Very friendly.
Heather M.
5 out of 5
10/4/2025
Rick Estep was great and very personable. Easy to get along with.
Venancio B.
5 out of 5
10/4/2025
Thanks!
Ayat A.
5 out of 5
10/3/2025
Felt very welcome, understandable to what I need to get done gave me his recommendation, easy in and out. Thank you Andrew job well done ????
Wing T.
4 out of 5
10/3/2025
Mr Parra,is a great guy.
Steven D.
5 out of 5
10/3/2025
Eduardo is a great service advisor. Two thumbs up!
Helen L.
5 out of 5
10/3/2025
TJ took care of a difficult situation with great competence and averted crisis in our travel plans. We are very grateful.
Armando C.
5 out of 5
10/3/2025
Excellent service, very friendly
Ian K.
5 out of 5
10/3/2025
Diego was very attentive an outstanding job with customer service. Regarding my first time there.
John M.
4 out of 5
10/3/2025
I trust Billy so much, he reminded me of something we were going to take care of this time during the visit. I also told him about a noise we heard and everything was completed thoroughly and in a timely manner and that noise, gone! My Wife drove the 4Runner today and she had tears in her eyes because that noise really concerned her and it's no longer there and the vehicle feels new all together. This is why I stay with Billy, he and his Mechanics are the Best! Great member of Bell Road Toyota!!
Carol Z.
5 out of 5
10/3/2025
Billy does an exceptional job in explaining the problem and the solution. I always trust his opinion. Thank you
Michael R.
4 out of 5
10/3/2025
I love Billy’s demeanor, honesty and customer service. The only thing I don’t like about him is his Dodger’s allegiance. But I can look past that for great service and dependability.
Tonja T.
5 out of 5
10/2/2025
Eduardo was excellent as always and very informative and kind. It was also great meeting Todd the mgr. He was very nice and helpful.
John S.
5 out of 5
10/2/2025
Tim was so good to work with and the service was awesome!
Thomas B.
4 out of 5
10/1/2025
Billy has been excellent for years and years for us! And Rick, the evening person who checked us in was extremely pleasant and accommodating. Your good service is what makes us keep coming back to Bell Rd. Toyota
Paul A.
5 out of 5
10/1/2025
Thanks, TJ! It was a very positive experience dealing with Bell Toyota Service.
Wes M.
2 out of 5
10/1/2025
TJ was friendly and helpful, but the overall experience was frustrating. 12:15 appointment for a routine service took nearly 5 hours, so I missed my daughter's 4:20pm parent teacher conference and arrived at the school at 5:35pm for pickup past the latest 5:30pm pickup time so now I have to pay the $50 late pickup fee. 5 hours isn't a problem if I know in advance, but learning 3 hours in that the work hasn't started yet and then missing my personal time commitments as a result did not make me happy.

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