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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1071 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 230 reviews 11%
Review Us
Rosemary A.
4 out of 5
11/1/2025
He was great looking forward to coming back great job! Was recommended to your dealership by my son.
Shawn R.
3 out of 5
10/31/2025
The lack of pressure was a breath of fresh air when it comes to buying a used car from a dealer..
James M.
4 out of 5
10/31/2025
As always Tony did a great job getting me my appointment, rental car and having my truck done on time and ready for me when I came to pick up, And an extra point……Tony made sure all my stem valves had their caps back on after service!!!! Jim
Tom C.
5 out of 5
10/31/2025
No problem
Tina H.
5 out of 5
10/31/2025
Everyone was amazing. Thank you so much. You made the entire experience a positive one!
Warren G.
2 out of 5
10/31/2025
I had a 9 o’clock appointment that day and I didn’t even get it picked up until after you guys were closed because no one called me and told me it was done. It was still in the shop. Have a nice for them to give customers updates and there’s a lot of people that day customers out there waiting for their vehicle for hours and hours and hours for the same stuff trying to get their vehicles.
Lorry W.
4 out of 5
10/31/2025
Alan was extremely professional took care of everything I needed! I from when I initially called to the end of the whole ordeal he checked all the boxes. Excellent customer service!
Beth B.
5 out of 5
10/31/2025
Braylon was sweet and professional.
Jackie N.
5 out of 5
10/31/2025
He was very nice and was willing to explain what service needs to be completed first.
Brandon M.
5 out of 5
10/31/2025
Diego was informative, communicative, and friendly. Excellent service
John G.
1 out of 5
10/31/2025
It shouldn't take an hour and forty- five minutes to change oil!
Nelson H.
5 out of 5
10/31/2025
Thank you very much
Fernando A.
5 out of 5
10/30/2025
All good, thanks
Desirea C.
5 out of 5
10/30/2025
Great customer service
Charles B.
2 out of 5
10/30/2025
Was not happy with the 2 hours to change the oil even with an appointment. When the mechanic brought my truck up after service he was covered in grease all over his clothes. I went to get in my truck and notice grease on all four doors and ask Eduardo to clean it up. I have been coming here for a few years now getting oil changes and have never had service like this. Now I have two of your service writers that I will never use again.
Jasen B.
2 out of 5
10/30/2025
I will not be a returning customer. Andrew was cordial, however I was told my vehicle was ready for pickup at 1138, I responded that I was on my way at 1151, and I arrived around 1200. My vehicle was still in the bay with hood open and I had to wait 20 minutes for the tech (who was not cordial) to finish reassembly. I took the vehicle back to work, popped the hood and found the air filter box loose and hanging, multipe hoses loose from their attachment points. No fluids had been topped off, the oil is at the low end of the dipstick, looks fresh though. Found the cabin filter had not been changed. I am not sure if I trust all of the spark plugs were changed or the oil filter. I will confirm this over the weekend for my own state of mind. I had been planning to upgrade to a Tundra and I am sorry it will not be at Bell or any affiliates. I should have stopped coming to you after my first bad experience, but I had hoped it would get better. Thanks.
Veleska F.
2 out of 5
10/30/2025
Diego was very nice and friendly before and after the service. However, I originally scheduled my appointment at 11:00am and had confirmation for it. The day of my appointment I got a text that it would be at 12:15pm. I didn’t get a call, just a text. Then when I arrived ai was told it would be 1-2 hours. I was okay with waiting the full two hours, but two turned into 3 and without any updates at all 3 hours turned into 4. I understand it gets busy and you may be short staffed however, I don’t understand the lack of communication for 4 hours while I was waiting at the dealership for an oil change and tire rotation.
Blanca B.
5 out of 5
10/30/2025
Excellent work, the staff was very attentive, thank you very much.
Max M.
5 out of 5
10/30/2025
Tony Isselhardt is a good guy and always treats me well
Ibrahim B.
5 out of 5
10/30/2025
Great service and great Explanation

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