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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1071 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 230 reviews 11%
Review Us
Lucky O.
4 out of 5
11/5/2025
Best experience I’ve had with a dealership before. Andrew was so helpful. Will definitely be coming back for my next oil change!
Mark C.
3 out of 5
11/5/2025
While was not serving Ed in a timely manner
Linda S.
3 out of 5
11/5/2025
I needed immediate asistance from Tony because I accidentally jumped a curb and saw pink fluid when I checked the car immediately afterward. Tony made sure car examined for issues. In less than an hour problem diagnosed and repaired. Bill was reasonable. Tony's simply THE GREATEST!!
Mario B.
4 out of 5
11/5/2025
Good guy, Puts customers first.
Carter R.
5 out of 5
11/5/2025
Alan was great
Jeffrey G.
5 out of 5
11/5/2025
Eduardo was very responsive and gave good advice. I really like him. And I am VERY happy to hear that TJ is gone!
Teresa S.
5 out of 5
11/4/2025
Very much...thank you
Manuel M.
4 out of 5
11/4/2025
Jeff was great! I told him that l was vacationing from Indiana and l needed a oil change. He stepped up to the plate and got me right in. Thank you so much Jeffery. Keep up the good work!!
Russ K.
4 out of 5
11/4/2025
I was pleased with the service. The only input would be 2-hours for Express Service is about twice as long as it should be.
Angela M.
5 out of 5
11/4/2025
Great job! Just what I asked in a timely manner
Richard C.
5 out of 5
11/4/2025
Great customer service! A+
Christo V.
4 out of 5
11/3/2025
Eduardo was communicative. I appreciate the check in summary and txt. Picked up vehicle and Eduardo was out, yet gentlemen who helped me was very friendly and attentive. I have had negative experiences at Wright and Camelback Toyota. Service at Wright and Sales prospect at Camelback. Really appreciate the attentiveness of Bell Toyota
Darcy M.
2 out of 5
11/3/2025
A pre-scheduled oil change appointment should not last over four and a half hours. I am extremely disappointed with the lack of communication and the lack of respect of my time on my last visit. Not only did I have to wait and unacceptable amount of time for my vehicle to be completed, I had little to no communication and I did not receive the full inspection details that I paid for. Had it been communicated to me that the anticipated wait time was expected to be long in advance of my drop off, I would have made different arrangements for the afternoon. I would like a refund for the services that I had prepaid for. My vehicle has been at this location for every service since the day we purchased it. I'm ready to move to a new location unless someone can make this situation right. I am very saddened by the slipping standards in customer service.
Jui Yang.
5 out of 5
11/2/2025
NA
Brian N.
5 out of 5
11/2/2025
Alan was amazing! He was able to figure out a resolution about our rental and kept in contact with me about our vehicle. Truly an example employee and would love to work with him in the future.
Kjirsten S.
5 out of 5
11/2/2025
Service was good. Richard my service advisor today explained the service, was knowledgeable and timely.
Cathy N.
5 out of 5
11/1/2025
I have been buying Toyota vehicles for 25+ years and Tony Isselhardt has been my service mgr for the majority of those years! He’s the primary reason I have my vehicle serviced at Bell Road Toyota. His work ethic and professional integrity is outstanding. I will continue having my vehicle serviced at Bell Road as long as he is there as my service mgr. Thank you Cathy N
John R.
2 out of 5
11/1/2025
Tim was fantastic. The other three and, two mechanics were not! The rattling noise I originally took my car in was from back in June 3 months later $2500 later and I still have a rattling in my car. I went through two service writers, one service manager and two mechanics. still after three weeks and multiple trips into that place were unresolved. I couldn’t even get a hold of anybody to get my car back after three weeks. Because this was a recall and I spent $2500 on it I wasn’t taking it anywhere else so I was hooked up with Tim. So $6000 later, I now have a Land Cruiser that doesn’t make a rattling noise when it drives down the road. Satisfied no
Peter T.
5 out of 5
11/1/2025
I am happy with Tim’s service
Karen Z.
4 out of 5
11/1/2025
The wait was a little to long. But I understand that you are a busy plave.

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