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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1071 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 230 reviews 11%
Review Us
Bridgit S.
5 out of 5
11/9/2025
Thank you Billy for taking care of me. See you next schedule.
Juan A.
5 out of 5
11/9/2025
Alan was excellent and provided outstanding service.
Patricia H.
5 out of 5
11/9/2025
I've been coming to Bell Road Toyota and Billy Sparks for years. Billy has always been professional, helpful, and polite. I know he has always taken very good care of me as a customer and my 4 Runner.
Laurie D.
4 out of 5
11/9/2025
Friendly Tony and in and out as promised
Ioan P.
5 out of 5
11/9/2025
None
Carol J.
2 out of 5
11/8/2025
It just seemed as though we were passed around from one person to the next, never really knowing who we were supposed to be dealing with.:(
Roy K.
2 out of 5
11/8/2025
It took 4+ hours to do my oil change. Then somehow one of my prepaid service got cancel and I had to pay for the service for the second time. Overall it’s a really bad experience
Bianca S.
5 out of 5
11/8/2025
Very friendly and helpful! Happy customer!
Sasha P.
5 out of 5
11/8/2025
Amazing work and customer service from Tony, which is very knowledgeable.
Rose F.
2 out of 5
11/8/2025
4 hrs is too long for a lube job. I made the appointment for 11 and get out of there 4 hrs later. your system needs revisions
Douglas W.
4 out of 5
11/8/2025
Tint was installed promptly.
Donald C.
4 out of 5
11/7/2025
Alan Tarin was very helpful in getting the steering issue resolved on my Toyota Tundra.
Anthony C.
5 out of 5
11/7/2025
.
Randy L.
5 out of 5
11/7/2025
Diego did an outstanding job
Julie M.
2 out of 5
11/7/2025
I never had a problem with a feature on my Highiander. Since I brought the Highlander on the day of service the dummy light is popping up. Bye the way that light never came on before you worried on my car. I am going to have that new problem along with what I brought the car in for. Very unhappy!!!
Stacey P.
4 out of 5
11/7/2025
Jeffrey was of great assistance to me in my moment of need. I brought in a 2023 Tacoma truck I had just purchased at an auction and the battery wouldn’t hold a charge. I arrived at the service area around 415pm (without an appt) and no one in their little offices would come out and chat with me. Finally Jeffrey walked out and we chatted and he took care of me. Thank you Jeffrey for being a helpful service member to me. He went the extra mile to see if the techs could trouble shoot my vehicle STAT. I will always take my vehicle back to him for his help in a hopeless situation.
Jovana P.
1 out of 5
11/7/2025
3 hours for an oil change is a bit long.
Michael S.
5 out of 5
11/7/2025
Great job Eduardo is very professional honest and informative thanks Eduardo.
Charles H.
4 out of 5
11/7/2025
I've had my Toyota for over a year and this is the first service that was completed out of 3.
Kelly P.
5 out of 5
11/7/2025
Rick is always a kind, patient, answers all of my questions and is a great communicator on the progress of my vehicle while in service. He is a great asset to Toyota! Thanks! Kelly P

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