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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1068 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 230 reviews 11%
Review Us
Shayne F.
5 out of 5
11/14/2025
Eduardo is awesome and very personable
Richard P.
5 out of 5
11/14/2025
Rick provided first class service.
Riley C.
5 out of 5
11/14/2025
Tim was amazing! He got my car in and out quickly and kept me informed of process. I will be back!
David G.
4 out of 5
11/14/2025
Tim is my “go to guy” for Toyota Service at Lithia Bell Road in Phoenix. Him and his technician partner are Best in Class!
Connie S.
2 out of 5
11/14/2025
service was suggested that was just done last visit. lost some trust today.
Pete S.
5 out of 5
11/14/2025
Awesome thank you
Olivia Y.
5 out of 5
11/14/2025
Billy is always very helpful!
Rachael P.
4 out of 5
11/13/2025
He was willing to take my appointment when my scheduled service r wasn’t present and he was super up front about everything and answered all of my questions. He was super helpful!
Marietta Y.
4 out of 5
11/13/2025
5 out of 5 stars!! :)
Lisa C.
4 out of 5
11/13/2025
My husband and I have worked with Billy for years. He is easy to work with and knows the cars. He is friendly and a great person.
Christine L.
4 out of 5
11/13/2025
Richard was fantastic. I brought my Camry in around 4:30 pm without an appointment because beginning the day before, I was having trouble starting the ignition and was afraid the battery was about to die. He was able to fit me in and my car was ready with a new battery in less than an hour.
Barbara G.
5 out of 5
11/13/2025
Long time customer with Tony. He’s a great resource, well-organized and listens to his customers. Great at follow through & assists in a timely completion of my service. He’s a valued member of your team. And, I’m grateful he is my service manager!
Gopal P.
5 out of 5
11/13/2025
I satisfied well done, very nice. Thanks.
Robert S.
5 out of 5
11/13/2025
Mr.Diego gave us good service.
James S.
4 out of 5
11/13/2025
I have been dealing with Tony for years. He is #1 reason I do business with Bell Road Toyota.
Michael B.
5 out of 5
11/13/2025
Billy Sparks is a great service advisor. Thank you.
Alisha W.
1 out of 5
11/13/2025
I was disappointed by the principle of my car went in for a recall I explained I couldn’t be without a car and no one ever told me the rental wasn’t covered. I showed up to pick up my vehicle and had a bill for the rental. It wasn’t even about the amount but the disappointment in the non disclosure of this and what I perceive as 3 star service by Toyota corporation. I spent 90k on my car, for a recall I expect differently from you. Disappointed to say the least.
Jose S.
5 out of 5
11/13/2025
Thanks for the service ???? excellent.
Yenisei M.
5 out of 5
11/13/2025
Alan was very kind and efficient, I would definitely recommend him. We received excellent service. Thank you, Alan!
Gilbert T.
1 out of 5
11/13/2025
Service that should have been completed and paid for by my platinum extended warranty was not done. Service advisors should have this information in front of them. This is not for me to have to let them know I have a warranty on my vehicle. Seems to me like if you’re not making money you all don’t want to deal with it. Very disappointed

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