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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1068 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 229 reviews 11%
Review Us
Reid M.
5 out of 5
12/19/2025
The team was helpful and worked with us on all requests. Lance Rodriguez was engaged in our requests as he was the person who sold us the 2021 4runner. He made sure things were done right and we knew what was going on. Great team and leadership. Aloha
Rupesh S.
5 out of 5
12/19/2025
Great service
Agustin Barbara.
5 out of 5
12/19/2025
Good team
Sue A.
3 out of 5
12/19/2025
I trust Tony. There is no higher praise for a dealership service manager.
Harry Y.
5 out of 5
12/19/2025
Eduardo is informative and professional.Thanks
Morgan G.
2 out of 5
12/19/2025
Diego was very nice. The issue I had was with scheduling. I scheduled my service in the Toyota app for 12.17.25 I had a text confirming this. When I arrived, I was told my appointment was actually for the 18th. I showed them my confirmation and they were able to fit me in but my vehicle wouldn’t be ready until COB.
Elnora S.
5 out of 5
12/18/2025
Great customer service
Tom F.
1 out of 5
12/18/2025
Anthony should go back to selling cars his making up things to justify why my cars wasn’t touched in three hours we’re just unacceptable
Vanessa C.
5 out of 5
12/18/2025
Alan Tarin was great!!!
Nettie H.
4 out of 5
12/18/2025
Ur All Awesome
Robert F.
4 out of 5
12/17/2025
Just want to say thank you, before diego I ust go with trey, they told me diego was some one that can help me, I like to deal with responsible people and that they follow through what they say. Trey was great he's the one who told me to go with diego and it was a good choice. Diego was excellent, this is the second time he help me and did great I didn't have to do anything cause he took care everything he say he will and what I ask.
Jim M.
2 out of 5
12/17/2025
Eduardo was great, but whoever schedules should give clients a call to let them know it’s going to be at least 3 hours for an oil change. Again, Eduardo was excellent, but I had a 1:45 appointment and didn’t get out until 5:10. Thanks
Matthew P.
5 out of 5
12/17/2025
Great, fast service and an exceptional service agent!
Laura B.
5 out of 5
12/17/2025
He was very helpful and answered all our questions. He was great to work with. I'm very glad we came here.
Faris R.
5 out of 5
12/17/2025
Diego was awesome and gave me the best customer service ever, I would stick with him on my next visit, thanks.
Michael G.
5 out of 5
12/17/2025
Fast,friendly service. Minimal wait time.
Andrew M.
1 out of 5
12/17/2025
My vehicle was never repaired. Toyota representatives would tell me I needed parts to remedy the issue. I spent all my savings, only to be told that I would need a new engine and transmission. I would not have spent all my savings had I been informed of all this from the start. I am very unsatisfied and disappointed with Toyota. Toyota customer representatives would tell me they would follow the repairs, but I would be sent a message that I my vehicle was never checked in.
Anshuman M.
2 out of 5
12/17/2025
Person responsible was very poor in service . Not returning call or mesage in time . He didn’t explain even service work . Didn’t provide any update on recall . Very very poor service
Mike C.
1 out of 5
12/17/2025
Alan was very helpful but the wait time was excessive. 3.5 hours for an oil change. Making a reservation does not have the same meaning as it used to. I ran into the same issue at Discount Tire recently. Very frustrating. Time to look at alternatives.
Daniel H.
5 out of 5
12/17/2025
Service was excellent

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