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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1068 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 229 reviews 11%
Review Us
Michael S.
5 out of 5
12/24/2025
Anthony was awesome, very professional and courteous. I will be back, this experience is bringing back my confidence in Toyota. Kudos to Anthony and the techs, Merry Christmas and happy holidays.
Harish K.
5 out of 5
12/24/2025
Ok
Jose L.
4 out of 5
12/24/2025
Great customer service thank you to all your team in customer service especially the young gentleman that got us in for our oil change today. Now we can go visit our grandkids in California…
James S.
2 out of 5
12/24/2025
Don’t have service advisor call….a manager would be better….
Martha H.
5 out of 5
12/24/2025
Excellent customer service
Kevin H.
2 out of 5
12/23/2025
I waited five hours for a yellow service appointment that I scheduled a week in advance. I had to track down my service advisor to check if everything was alright after the first four hours. I paid full price despite the inconvenience. I will not return for future service.
Jason R.
5 out of 5
12/23/2025
Great customer service
Lynn G.
4 out of 5
12/23/2025
Billy is always friendly and professional. I’ve worked with him many times now, and he manages to make the process as painless as he possibly can.
Shauna B.
2 out of 5
12/23/2025
It should not take 2 1/2 hours for a simple oil change & inspection! I loved the price of $9.95 but the savings was probably not worth that much of my time. I appreciated the fact that they did not try to up sell me and gave me a copy of the inspection. I will consider using Bell Toyota again but my time is valuable, too.
David W.
2 out of 5
12/21/2025
Evanlee was very efficient and considerate, but I had to wait 25 minutes before I could speak to him about my scheduled oil change. If I was a walk-in customer, that might be acceptable, but not for a scheduled appointment.
Kayleigh O.
2 out of 5
12/21/2025
I’ve had my car serviced here for years and typically don’t have issues. This was the first time it took almost four hours first thing in the morning. I definitely understand it being busy and that is absolutely okay. My only complaint is that my car was done for two hours prior to pulling it up. Outside of that, I want to extend thanks to one specific person, I unfortunately did not catch his name, but he worked out in the service bay checking in card. He was an older gentleman with an accent who was unbelievably kind and held my door open for me getting in the car. He made my day and was friendly to everyone I saw and heard him interact with.
Susan S.
4 out of 5
12/21/2025
Richard answers all the questions I had easily and also helped get my car done quick as I was waiting my child
Mark W.
3 out of 5
12/21/2025
Only issue: Appt. Was for 11 am, vehicle went in about 12:40.
Barry M.
5 out of 5
12/20/2025
Eduardo did great. Handeled things as expected
Jessica F.
2 out of 5
12/20/2025
Never got my truck serviced because I was told it would be a 3 hour minimum wait . In that time I can buy a new vehicle off of your lot .
Alyssa A.
5 out of 5
12/20/2025
Thank you Diego
Deidre M.
4 out of 5
12/20/2025
He was a pleasure to work with even with my tire appointment circumstances.
Oriol V.
4 out of 5
12/20/2025
I like the videos and pictures. Keep doing that. Customers want to see evidence.
Jim T.
2 out of 5
12/20/2025
I arrived before my 7:00 oil change appointment time so I could be sure to get my car into the shop asap. I had a busy day and needed expedited service. Eduardo showed up to work late and by the time he got around to checking my car in, 3-4 cars that came in after me were taken to the shop ahead of mine. I tried to get someone else to help but I was told to wait for Eduardo. 2.5 hours later my car finally came out. I’m not feeling the Toyota love and will likely go somewhere else! Terrible service ????
Carlos R.
5 out of 5
12/20/2025
It was done well. I Am pleased

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