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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1066 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 229 reviews 11%
Review Us
Morgan P.
2 out of 5
2/5/2026
Alan was awesome!! However, in general I think there should be a way to make the oil change for my vehicle not last 7 hours. If there would be any way to communicate that you can confirm a day before or anything like that so the service department could get the part in that was needed. I just think it should be a quicker process or at least communicated differently!
Keren-Happuch I.
4 out of 5
2/5/2026
Eduardo was so pleasant and helpful. I understand it’s a busy time, but he was kind, professional and patient with me even when I grew a bit frustrated because I thought I’d be late for work. I will choose him every visit. Thank you so much Sir!
Sara M.
5 out of 5
2/5/2026
Tim is very professional the best Service Advisor ????????
Ian B.
3 out of 5
2/4/2026
Some sales woman got too close to me and too personal when I clearly just wanted to sit and watch videos on my phone with my headphones on while waiting. I had been waiting over 4 hrs at that point. She made a rude comment about me "not being friendly" when I simply declined her own rude intrusion into my personal space. If I wanted to talk to sales I would have **** done so.
Carolyn B.
5 out of 5
2/4/2026
Alan was very helpful and answered all of my questions. Like all of the other employees I’ve recently worked with, he exemplifies the Toyota excellence in service and professionalism.
Peter S.
5 out of 5
2/4/2026
This visit was the first time I have seen Anthony and he was very friendly and knowledgeable about my truck. I enjoyed working with him.
Neven S.
5 out of 5
2/4/2026
Thanks
Sarah N.
1 out of 5
2/4/2026
There was a misc charge on my bill that I didn’t approve. I asked why the price was more than what I was quoted and was quickly shown the bill and told it was sales tax. Upon looking it is labeled misc charge and was roughly $5.
Brendon Z.
5 out of 5
2/4/2026
Tony was pleasant to work with, very friendly and helpful.
Judith L.
5 out of 5
2/4/2026
Everything was fine
Stephen M.
5 out of 5
2/4/2026
Super Service pleasure working with Rick Thanks
Melinda M.
5 out of 5
2/4/2026
Thank you for being honest and friendly. I will definitely return for future maintenance. Thank you also to Rick!
Nick P.
1 out of 5
2/3/2026
I was told by Mr. Leyva it would be a little over 2 hours to do the $69.95 special. 3.75 hours later, my car was brought up to me. Had I known, I would have taken advantage of the Lyft that you provide.
Wayne L.
2 out of 5
2/3/2026
Waiting for toyota database service records to Be updated.
Gayle C.
5 out of 5
2/3/2026
Mmy car was taken in quickly and care was taken during service. Tim was professional and helpful with my questions
Not Provided.
5 out of 5
2/3/2026
Mr.Alan is very knowledgeable and patient thank you
Bob B.
2 out of 5
2/3/2026
I brought my car in for the 20,000 service nothing needed to be done except an oil change was done. I made a 10:00 AM appointment and arrived 15 minutes early 5 hours later my car was done as I waited in the service center. This was an unacceptable waiting time and I will no longer use this service department again Very unacceptable service experience!
Cathy C.
5 out of 5
2/3/2026
Good customer service. Vehicle was ready ahead of time.
Mike R.
1 out of 5
2/3/2026
The problem I have is when I make an appointment for an oil change and im told it will be 3 hours to complete. By the time it was completed and I drove away it was 4 hours. Completely unacceptable.
Carol L.
3 out of 5
2/1/2026
Messy service

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