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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1065 reviews 53%
4 star 410 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 229 reviews 11%
Review Us
Alicia C.
4 out of 5
3/27/2026
I just didn’t like how long it took. I think Toyota overbooks and you need to get scheduling
Lawrence L.
5 out of 5
3/27/2026
Alan is an outstanding service rep. Very attentive to your questions and just a very friendly person. I give him 10 stars. The best rep ever since I have been having you folks service my vehicles for the past 15 years. He deserves a raise for sure .
Marilyn B.
2 out of 5
3/27/2026
Service adivsor was awesome, 3 hrs for an oil change is not good, whoever is in charge of the appts the manager or supervisor who over sees the appts. Needs to figure a better plan no point for an appt if you cant be seen in a timely manner, which was not,
Marquetta H.
1 out of 5
3/27/2026
20 gallons of gas was stolen, when I made it aware to Aaron my service tech he just completely ignore me stating things that don't make since. Even sent an email. On top of that my car appt was at noon I didn't get car back until 5pm. When I call ask about the time frame kept getting lied after lie until I started recording calls. One of them is the reo lying about a simple request. Than i called back a lady did exactly what i had ask of her.. very very very very disappointed in the bell road Toyota service area. Bet i won't come over. Stole my gas wasn't upfront about the time of service, horrible customer service
Lori W.
2 out of 5
3/27/2026
I had an 11 appointment and didn't leave until almost 3. 4 HOURS!!! No communication from Aaron, no suggestion to go ahead and go home since it would take a long time. NOTHING until I asked after waiting 3 hours. 4 hours for a 5,000 mile service that didn't even include an oil change. I can't even explain how angry and disappointed I am with the service. I have been a customer for years!! Four cars in a row from you. I will not be coming back. I will go to another Toyota dealership for the remainder of my Toyota care service!!
June R.
5 out of 5
3/27/2026
Tony Isselhardt is an honest and very personable service advisor. Happy to have him servicing our vehicles.
James H.
2 out of 5
3/26/2026
It took 3 1/2 hours to change the battery.
Kathy A.
5 out of 5
3/26/2026
Alan provided the best service by far. I will keep returning to him for any services I need on my truck in the future. Your best service rep I’ve dealt with so far 5 stars!!!!
Paul F.
5 out of 5
3/26/2026
Tim went beyond expectations and exceeded customer service in every detail of our service call over the weekend of 3/22/2026. We highly recommend Tim to anyone not only for Toyota's but for any car that needs service. Thank you tim. With people like you and the world it is a much greater place.
Bart S.
4 out of 5
3/26/2026
Tim is friendly and knowledgeable. Informs you of suggested maintenance but doesn’t do the “hard sell” that would have me want to take my vehicle somewhere else
Stephanie O.
5 out of 5
3/26/2026
Thank you. Quick efficient service.
Samantha H.
5 out of 5
3/26/2026
Great guy..great service.
Mario A.
4 out of 5
3/26/2026
I have no additional comments.
Barbara M.
4 out of 5
3/26/2026
Eduardo was a great service advisor! Service department overall needs some work on their time management and scheduling…..Had a 1:30 appointment and the truck wasn’t done until 5:30… Four hours for only an oil change is not good!
Chris F.
5 out of 5
3/26/2026
Always very thorough and explains what is needed at next service. Tony is great
Kathryn S.
5 out of 5
3/26/2026
11/10 experience
Dan M.
4 out of 5
3/26/2026
Anthony’s been great.
Krissy C.
4 out of 5
3/26/2026
Anthony was wonderful!!!! I will for sure be requesting him again in the future. He made getting my car serviced fun and easy.
James C.
2 out of 5
3/25/2026
Kris was my advisor and he was great although when I received my truck back, I noticed I had some stuff on the passenger floorboard that was in my glove compartment when I checked my compartment everything was all moved around and it had been gone through and I was missing a gift card very disappointed that my personal belongings were gone through and something was stolen. Would love to speak with a manager about this.
Deb M.
4 out of 5
3/25/2026
I hope you realize what an asset you have in Billy Sparks. He is the main reason I get my car serviced there!

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