Muy buena atención de Diego, además sabe hablar español, espero que valoren mucho a Diego es muy buen elemento.
Things I asked to have done were not done. The tech said my cabin filter needed replaced, that was just done 9 days prior by myself. The tech said my wipers were good to go, and the rear one was falling apart and front ones had tears.
Felt like a huge scam with all of the work the tech said my car needed, very disappointing.
Barring an emergency, I will not return as a customer
I would like to start by saying this would've been a shinning review for my Service Advisor, Alan. But instead I'm having to us this as an opportunity to express my EXTREME dissatisfaction. As mentioned Alan did great and I appreciate his efforts. Same for the Service Adivsor that delivered my truck to me at pick up. My dissatisfaction comes from whoever the rep is that I spoke over the phone. After picking up my vehicle I noticed the maintenence light was still on and the oil change sticker had not been changed/updated. When I checked the RO and did not see anything indicating an oil change was done, which is the whole reason I came in. I was upsold on 2 additional services and left with impression the oil change was going to be done too. I called in 3 or 4 times to talk to someone and ask if the oil change was done. The 1 service advisor I talked to basically said you're not my customer so you're not my problem and proceeded to try and rush me off the phone. I understand he had a customer in front of him and would've been happy to wait on hold. Instead he lied to me stating Alan was still there and would transfer me to him. I know this was a lie because when I picked up my vehicle, the person I spoke to clearly said Alan had to leave early to pick up his kids from school which I completely understand. The service rep then put me on hold and left me there until past 6pm. I was in hold for over 20 mins and the rep never came back in the phone. I was never actuallybtransfered to Alan. It was like he put me on hold hoping I would hang up. All I wanted to know is if my oil change had been done. Even if it hadn't been done I would been fine with brining the vehicle back and still would've given a great review. However, this dishonest person ruined a great experience in less than 45 seconds. Im not happy with my experience as I feel my inquiry was fair but was met with unfair treatment. I know I'm not a big time customer but my money is just as green as the next guy. I don't think I'll ever bring my vehicle back and still just want to know of my oil change was done.
Shorter wait time for the oil change would be nice.
My service person. Tim was Awesome.
My side step rails are Awesome.
That $32.00 dollars you charged me for Mis Charges for shop parts was total BS. That’s Bad Business.
It was supposed to be 69 dollars and not more st.patrick spacial.
Diego Leyva is a wonderful worker!!
Eduardo was great! Thank you!
Alan was absolutely wonderful. He was personable, knowledgeable, and professional
We are excited that you were completely satisfied with your recent service experience with Alan Tarin. You should receive a survey in the next couple of days from the manufacturer, we would appreciate your additional feedback on a job well done. Thank you!
Tony is the best , very conscious on everything. He has been my service advisor for years. Always professional. Glenn R
Issues with service software did not send notifications when service was finished. I waited an extra hour for no reason.
Alan, he have a good personality and helpful. Definitely gonna come back any time when I have a problem with my vehicle.
Tim,
Thank you for taking care of my Tacoma.
Greatly appreciated it.
Your the man.
Chris Romero was very prosseional!
Alan is an excellent Service Advisor. He took very good care of me, knows what he is doing, and is an excellent person. He handled the timing in the best way for me, very professionally.
I was waiting 4 hours just for exchange oil. They told me will be maximum 2 hours. No one came to tell me what was happening. Customer service at the dealership is worse every time.
Social