Bell Road Toyota Auto Repair Service

The wait was 3 hours which he warned me of right away. That's an awfully long wait! My longest ever since 1998!

Anthony was absolutely amazing!!! Very kind and helpful!

10:10

Hi liked Chris for his service and all the help that he provided calling and make sure that everything was meeting my needs i will continue to service my vehicle in bell toyota. Thank u Chris for ur help.

Great service. Looking forward to working with Billy Sparks when its time for another service.

Billy and the Toyota Techs do a great job!

Well let’s say that Tim Zarbuck was not completely honest with me. What started out as a 3.5 hour job turned into a two day job. He said he had to order parts for my truck but the parts dept. said they had them in stock . I had to make arrangements for a ride home and back to work the next day as well as walking to the dealer to pick up my truck that still wasn’t ready for another hour and a half . At which point he already went home and another advisor tried over charging me 600 bucks.????

Diego is a very professional and personable service advisor

Alan Tarin explain me what my vehicle needed and recommend me few services when possible. Because of his recommendation and well explain I did the break fluid service. I am very satisfied with the customer service he provided me. Thank you, thank you Alan.

Tim was great to work with. Bring on the survey.

Excellent serviceman.

It was a fresh reminder of why I stopped using the service department. Previously, I was told the bracket to my MAF sensor was broken and it was going to cost me over $400 to replace. This frustrated me knowing Bell Road Toyota was the only one servicing my vehicle and made me think a tech broke it during servicing the car. Now, when I went to drop the car off, the person that greeted me, or lack of greeting, stood next to me and I had to initiate the conversation why I was there. No "Hello" or "What can I help you with?".. Then when I mentioned I was dropping off my car, he went and grabbed an envelope and handed it to me to fill out my car information. I've worked in motorcycle service industry Previously. I've never seen a service writer request the customer to fill out the information themselves. Seemed very unprofessional. Then the following day I get a text message saying I missed my appointment... How is that possible when I dropped the car off the day before? I called and the service writer said they couldnt find my car or keys... Really??? Short time later I get a text message saying it was found... Long story short, Bell Road Toyota has lost my trust and business.

Got quoted $1064.48 for the all-in price on four tires and when I went to pick up my car I had to pay $1304? Apparently the alignment and labor weren’t on the original quote. I got quotes from two other shops and they were slightly higher than the $1064.48 that you guys quoted me. If I had known it was going to come out to over $1300, I would have gone elsewhere. Not sure if it was an honest mistake or someone trying to get one over on me. Either way, it was a disappointing experience.

Tony was great. Even arranged for Lyft transportation while my car was being worked on. Could not ask for more

Tim did a great job helping me through the process to get additional work done. the technicians who worked on the car Did a greeat job. I had a bad experience at wright Toyota Last time I went there last they suggested things were broken that weren't services that weren't needed to my elderly mother who brought the car in and we bought the car from them! today was an honest and upfront Transaction as well the technicians found repairs that were actually needed. And I really appreciate that after my last experience in Scottsdale. Thank you to tim and the technicians for doing such a good job !I will be back to your dealership for service

Alan was able to make room for my battery issue without an appointment. He was friendly, knowledgeable and prepared. Thank you, Alan!

Good service

Thorough + polite!

Tim is great and made sure to address all of my concerns. Great communication and before and after work was completed.

Billy and the service team were great. Thank you!