About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 1065 reviews 53%
4 star 409 reviews 20%
3 star 74 reviews 4%
2 star 226 reviews 11%
1 star 229 reviews 11%
Review Us
Courtney C.
2 out of 5
5/24/2026
Lack of communication, consideration of time constraints after communicating my needs. Excuses of being busy and down 2 reps, however there were times I saw people waiting for comes to come in for service as I sat outside.
Karen W.
2 out of 5
5/24/2026
Anthony the service advisor was great!! Friendly and attentive. Tech rushed through service video and service was expensive.
Monica M.
5 out of 5
5/24/2026
Alan was professional and great to work with.
Vern W.
5 out of 5
5/24/2026
Aaron did an excellent job setting timeline expectations and communicating with me. I appreciate the great customer service!
Ed R.
2 out of 5
5/24/2026
I will never go back to have any type of service unless it is warranty work and at that I don’t trust any dealerships…
Lance C.
5 out of 5
5/23/2026
Fast and efficient
Sonia G.
5 out of 5
5/23/2026
Excellent service from Diego at Toyota. He treated me exceptionally well and made the whole experience very pleasant. I left very happy with the service I received. He is definitely a great asset to the company.
Maya B.
4 out of 5
5/23/2026
It was great to have Billy as our service advisor for our CHR. He recognized that we were long time Bell Road customers and thanked us for our loyalty to the brand. He found an item from the previous service that was done incorrectly and corrected it at this current service. We really appreciate that. We will continue to use Billy for any future service needs. He also has a great 80s collection of film memorabilia.
Juan F.
5 out of 5
5/23/2026
Concise, direct, friendly treatment and very effective his work. Great understanding. All my trust and gratitude to Diego.
Juan F.
5 out of 5
5/23/2026
Concise, direct, friendly treatment and very effective his work. Great understanding. All my trust and gratitude to Diego.
Debra W.
3 out of 5
5/23/2026
Aaron Cheesmond, is always listening to my request on any of up grade all oil, transmission, Rotating the tires, check air pressure, and other Required maintenance on my Toyota Tacoma 2002. Thank you to Aaron From Debra W
Travis H.
5 out of 5
5/23/2026
Eduardo is the best. Your management team in the Service Department Todd and Trey are very amazing. Keep up the great work
Mike A.
1 out of 5
5/23/2026
I brought my vehicle in on April 3rd. I can't exit the vehicle from the drivers side as my handle won't open. It's now May 22nd and it's not fixed. Not happy at all. All I get is "the part is in Kentucky". Second day air it or take the part from a truck on the lot. Incredibly unhappy. And because I have to roll the window down and pull the outdoor handle, my widow is squeaking. Probably from over use. Can I please get this fixed soon? Toyota should be better than this.
Jerry B.
5 out of 5
5/22/2026
Good experience.
Valerie P.
4 out of 5
5/22/2026
Tony always is great. He keeps me informed what is wrong and price. I count on hid expertise and he always so nice to me. Before my brother, Bill died, he also brought his Venza to Bell Road and STony I have been coming to Bell Road since I bought my 2005 Corolla in 2017.
Robert M.
4 out of 5
5/22/2026
I have been bringing my 2021 XSE for service since I purchased it and have worked with two other service writers and one never returned calls and the other seems like he hates his job every time I come in. This time I was lucky enough to get Aaron Cheesmond and I will never use another service writer. He went above and beyond to help with my issues. Being in customer service all my work years all I can say is don’t lose this guy.
Linda S.
4 out of 5
5/22/2026
Tony has been my advisor for over 8 yrs. I bring my 2011 Toyota corolla with 46,000 miles in for service twice a year...every year! I trust Tony to take very good care of that car. He knows the mechanic working on the car and I know he verifies that whatever work is required to keep the car in tip-top shape will be done. Thank you, Tony!!!
George W.
1 out of 5
5/22/2026
I think the service to my car was done well, taking over three hours to do an oil change and a change a few filters was way too long. Maybe you were short handed that day, but I had to rearrange some meetings due to the time delay.
Samara V.
5 out of 5
5/22/2026
Good communication overall. Pleased with service.
Tiffany R.
1 out of 5
5/22/2026
I will never be returning to this location. I usually go to Camelback Toyota but this location was down the street from my work so I gave it a shot. Big mistake

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.