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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1065 reviews 53%
4 star 409 reviews 20%
3 star 74 reviews 4%
2 star 226 reviews 11%
1 star 229 reviews 11%
Review Us
Davis D.
5 out of 5
5/21/2026
Chris was superb. One of the best I have ever had...
Dan W.
5 out of 5
5/21/2026
Like always, Aaron did a great job
Patricia M.
4 out of 5
5/21/2026
Took a long time for the services to be done but was comfortable in the working area.
Benjamin B.
5 out of 5
5/20/2026
Diego is the best. Make sure he gets his bonus
April N.
4 out of 5
5/20/2026
Alan T. Service was over the top superior and you should thank your lucky stars for him as a unique person. I’m telling everyone about Alan. Your receptionist was adorable and so out going. Took us personally to the service Dept. wonderful experience at Bell Read Toyota.
Lindsay Z.
1 out of 5
5/20/2026
4hours and 10 minutes waiting on oil change, tire rotation and air filter That is nuts
Bonnie C.
4 out of 5
5/20/2026
My rep Chris was great. However the person doing the scheduling needs to understand how long thes repairs take. 2,5 hours for an oil change leave alot to be desired. There were several others i. The waiting room that were as much as 5 hours.
Michael B.
5 out of 5
5/20/2026
Everything was great. Thanks
Janet P.
5 out of 5
5/20/2026
Tim took over for my service representative. Billy Sparks. He did a great job and kept me informed of the airbag recall.
Mario A.
4 out of 5
5/20/2026
No additional comments.
Daniel M.
5 out of 5
5/20/2026
Thank you!
Kimberly L.
2 out of 5
5/19/2026
No matter what I come in for it is a minimum of 3 hours, two prior visits were longer than that and one of them I had to return at a different time for the work to be completed. It’s a little frustrating. Everyone that I come in contact with is very nice, have never had any issue with any service advisor or rental car agent.
Yefim T.
1 out of 5
5/19/2026
I had scheduled an appointment for oil change, tire rotation, and multiple points inspection. I waited for almost four hours. Too long. Thank you.
Mario A.
4 out of 5
5/19/2026
Eduardo is a great representative for your center. I will look for him next time I need maintenence.
Rick G.
5 out of 5
5/19/2026
Great communication!
Russel D.
2 out of 5
5/17/2026
Eduardo or whomever rotated my tires, apparently did not put the caps covers back on correctly. Which I had not noticed jntil the last one came off on the freeway like 2 days ago. Yes, I witnessed it fly off when exiting on the off ramp. Then of course when I checked the tires to see which one came off, thats when to my surprise noticed they were all gone. I don't believe its something worth potentially getting resistance by Bell Road Toyota but, if you want to do the right thing and achieve my complete satisfaction, by offering me a set of replacement basic snap on cap covers for all 4 of my tires free of charge, it will reflect in any and all service reviews. Which I don't typically participate in, but will leave the highest level of praise if this is addressed with fulfilling this request at the bear minimum. Please call text or email me when time allows. Thank you for your urgent attention to the matter. Contact me anytime within your normal business hours. If I don't answer, please make sure to leave a text message. Regards, Russell Davis ****-****-xxxx
Robert C.
5 out of 5
5/17/2026
Friendly gentlemen
Samuel M.
5 out of 5
5/17/2026
I was kept informed about the progress of my appointment.
Ursula B.
4 out of 5
5/17/2026
Tony provided excellent customer services. His suggestions to improve customer retention should be taken into consideration and implemented.
Stephen W.
4 out of 5
5/17/2026
Diego was professional and friendly at the same time. He knew how to read a room shake a hand and was able to have a conversation without sales money or social status involved. He conducted himself like a pure gentleman and a fine representation of the dealership he represents

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