Originally, my service advisor was very dismissive and passive aggressive. When I had made the issue aware that my appointment was put off for 6 hours the parts/service manager was very helpful getting me a loaner and communicating with me until my service was complete.
Mr. Callaghan did an outstanding job. He kept me informed about the status of my vehicle. Explain what was going on. Great tech.
Super helpful, professional and kind.
I had appt for oil change and tire rotation. It took 3 hours without anyone giving update on time frame. I declined the complimentary wash on my arrival due to the weather. After 3 hour wait a tip off of half tank of gas would have been nice. Never should 3 hours be needed with appt for oil change when walk in for oil change came in and they were told 2 hours wait to get same service. It took me a month to get my appt and mileage increase to 8000 miles for 1st oil change
My issue was not with Kelly but overall my experience with this service when I was just there less than 60 days ago says that they either are not experienced or just want your money! Again Kelly was not at fault but someone dropped the ball and in the last 60 days I have spent over 2500 dollars!
Great service and wonderful staff!
Thank you
She is absolutely amazing
Tilita has been my service provider for several years and I trust her completely! She is professional, knowledgeable, and supportive! Truly an example to follow!
I appreciate Declan's professionalism. He is welcoming and reassuring that my vehicle will be taken care of.
Kelly is an amazing employee to work with
Best Customer Service from Declan
I was very satisfied with the work on my,car, and treatment I received at Lee HyundailastThursday.
I had to continue to reach out to received updates. it would have been nice for someone to let me know there would be a delay. i also encountered rude customer service via text when asking for updates.
Service was timely and thorough
Customer service was excellent!
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