I received professional service and care with my vehicle. The service team greeted me and provided me with updates throughout the appointment
I’ve worked with Declan multiple times and he’s been outstanding every time.
Joel was professional, courteous, and efficient. He’s an asset to your business
It was nice to have a senior citizen with so much knowledge and experience like Miss.Bertilda Tate to service my vehicle she is an excellent advisor
I waited 2 hours to learn my car hadn’t even been started. There was no communication from Kelly. She told me when we chatted in the beginning, that if I chose to get the fuel system service it would take 2 1/2 hours. I told her I wasn’t prepared nor did i have the time for that. I would have expected far less than a 3 hour oil change. Other service persons have communicated about delays and progress of my service. That did not occur at all today. It was a frustrating experience.
Tilitac was wonderful! She explained a lot of things like I was not aware of, like towing services/roadside assistance for either 3-5 years depending upon contract.
She explained what might be a possible issue and that might be an easy fix, which it was.
We really appreciated her quick & timely responses to our questions.
Service advisor Declan Callahan was spot on,by letting me know was was going on with my car and getting the parts order for repairs to be made.
My problem comes when I go to get a loaner car and I give them my license and car insurance and I am told I have to give a credit card before I would get the car. I have never done this at a dealership in my life. This has left a bad impression on me to where I will not buy any car from lee hyundai,I was looking when mine was being worked. The saving grave of the day was my salesperson Any and a Mr.Mike Kohler had me in a loaner in 5 minutes with no hassles great job guys!!!
Excellent service! Super nice and helpful staff!
Fast and courteous service, Talita is awesome
What is the warranty on the battery?<
The repair to my car was fast which was important since I needed it to go to medical appointments.
I set up an 8:45 AM appointment at your facility to have the tires looked at as one of them was leaking. I was informed that two tires needed to be replaced along with two rotors.
I patiently waitied with my eight month old daughter. I did not get my car back until 3:45 PM; seven hours after bringing my car in the morning.
I understand that repairs take time, but seven hours despite having an appointment ahead of time? I work at Womack as a doctor and I ended up missing a department meeting while waiting (Womack is too far for the courtesy vehicles, even if I could get one I did not have access to my daughter’s base to secure her car seat in a vehicle.
I also saw a rather large fire burning a vehicle in the garage. While this could contribute to the wait time, I was surprised the the waiting room (which had seven people including myself and my child) was not told to evacuate. I am happy the fire was put out safely, but fire can spread very fast and posed a serious risk.
Overall, I was disappointed with my service. Between waiting seven hours for everything to get done and the fire risk, I really wished things would have gone better.
I never received the key for the wheel locks. I did not realize I needed a key until I needed to get a tire repaired!!! The service of my vehicle was otherwise good but I am disappointed about his key issue because I have to buy new locks to get the tire repaired!! I never received the key and searched the car for one.
My service tech was fine. He was responsive and listened to my concerns. He was always quick to return my calls.
The person in charge of the loaners/rentals had the worse attitude however and if she hates her job that much she should quit it would be easier on everyone. She had an awful attitude and was less than helpful.
a truely hassle free and exceptional experience
Gary was very professional and did an exceptional job.
Thank you for taking great care of my Hyundai I appreciate the professional and courteous service.
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