Dante kept me up to date with everything that was going on. Was very respectful and easy to communicate with.
Great job.
Joseph was very helpful and communicated effectively. Took his time and made sure I understood everything.
Great job.
Thanks for the wonderful customer service. You made the entire process stress free.
All members where super friendly and was able to assist with a last minute maintenance request.
Did not get what i expected, when I asked got a bs answer
Ive been coming here for service over 2 years. First, I made an appointment but it did not get registered. I drive 38 miles to get here. I called on my way to confirm and they didnt have my appointment confirmed. It seems I was worked in anyway upon hearing of what happened I had to wait almost 3 hours for just a routine oil change and multi point check.I usually have an employee greet me with my results but I had to keep checking on why I was still having to wait. I didn't get my senior discount either. I come here because I believe dealerships are held to a higher quality standard. I want to continue coming to service my car but wanted you to know my experience.
Excellent car care and customer service.
I asked for a panel in my rear wheel well to be re-attended and didn’t notice until I was already home it wasn’t touched. Was very disappointed after paying $300 for service on my car.
As always excellent service!
Top notch service and updates from Zach. Thanks for the support and quick turn around.
I really wasn’t 100% satisfied. I don’t want to be disparaging because JT was absolutely 100% fine. My issue is that when you know that a recall will take a longish time you need to ensure the owner knows before they arrive. It was awesome that JT said JAllen would provide an Uber to take me home because of the long work period but I had plans for multiple errands that day. So either ensure before they know the long repair period in advance or offer a loaner car so I could still get my tasks done.
Very quick and professional service..I’ll be returning for future service!
I needed just my dog light bulb to be changed along with my routine oil change and tire rotation service. Arrived at 7am was helped pretty quickly. At 10am I finally asked what was taking so long and apparently the wrong parts were brought out to do my service. Then when I go to pay I’m being charged $550.00 for an out change, tire rotation, and fog light bulb replacement. When I asked why it was so much, they had replaced the entire fog light outlet and everything to do with the fog light when absolutely nothing was wrong other than a burnt bulb. So after 3 hours of waiting for simple service I had to wait even longer so they could correct their mistake. My team advisor Rose was wonderful. She did everything right. It was the actual service people that messed up and what should have taken maybe an hour and a half ended up being 4 hours for nothing. This ain’t the first time I’ve had issues with them not fulfilling their duties and doing the correct task. Very disappointing.
When I purchased the vehicle, I was offered the tire service plan (through Gulf State). I was told it would last the life of the auto loan, which made sense since it was financed into the loan. I find out today, when I needed it most, it ended in September 2025. When I called to make the appointment I noted that my tire is punctured but that I have a service plan and want to get it checked, it would have been helpful to know prior to arriving that the plan was expired (or even to have received some sort of notice at any point explaining the length of the plan). In short, I felt confidence in knowing my plan through my dealer had my back but unfortunately I left with my donut tire still on. I can’t pay dealer price for something a local tire shop can do for half as much
He was very knowledgeable and professional. Had a great attitude and extremely personable.
Complete satisfaction with Joseph and the service!!
Very professional and thorough.
Zach is always informative about what is done on my RAV4, and makes me feel very welcome when I bring my vehicle in for service. He answers all my questions about the settings the maintenance checkup.
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