Did what they said they would , did it on time and did it right.
He’s been really helpful, kind and made sure everything was okay
Zach was extremely helpful during my visit. A very knowledgeable advisor
I arrived at 7:30 to drop off my rav4, around 8 am I was standing out front waiting for a uber, a sales person walked up to me trying to ask if I wanted to buy a car. I said no I’m waiting for an uber that’s two minutes away. “Two minutes that’s all I need” asked them to go away. When I went to pick up my car a little after noon i was stoped by another sells person at the service area! I told her I was just picking up my car from service and she still tried to get me to buy a new car. I arrived at the counter and they said I needed front breaks. The txt I received only recommended wiper blades. Die to having to go to work latter on I told them to not worry about it. When I received the invoice I went over to the cashier and I tried to use a coupon. She said she couldn’t take them and tried to dem me back tot he invoice counter.. I did t have time so I just said forget it. I paid and got in my car and guess what! I see a piece of paper advertising trying to get me to buy a new car! I was asked three different times! 2 times in the same visit.. that’s a litter over kill if you ask me. I understand people are just trying to do their jobs but when I’m in the service area I’m obviously not there to buy a car!
Zach is always very professional and is very knowledgeable which demonstrates his experience.
Thank you!
Rose was great and knows how to get stuff done. I will be going through Rose from now on!!
Rose is #1 along with the welcoming crew. Fast and friendly service
Rose was great and kept me updated on the arrival of my parts. I hope you retain her in a leadership role. I have worked with some of your service members who were not that great but I enjoyed working w rose. I will ask for her when I need something service wise.
Takes entirely too long to get the vehicle into the garage for a 15 minute tire rotation. Also, good thing I checked the tires because they didn't replace all the valve stem caps. On the other hand, the staff were great.
I think a hour and a half for MPI and tire rotation at 7:30 in the morning is a little long.
Zach is absolutely the best advisor I've dealt with.
I was very satisfied with your service and your performance,professionalism.Thank you
I was not satisfied at all with the service of AJ. He was very disrespectful and dismissive as well as the rest of your team. I hate that I even have a Toyota car. I’m looking to trade in as soon as possible just so I don’t have to deal with you guys. Y’all literally fix the problem that I can six months prior to fix it had your service tech visit has been diligent. He wouldn’t be here today.
She was very helpful and knowledgeable, answered all my questions, thanks you so much.
Zach always makes u feel like u family when you come there.
Dante was the most help I’ve ever got at J Allen. That man was even keeping me updated while I waited. He definitely knows how to take care of people.
Excellent service except for balancing tires.
ARI IS THE BESTEST EVA! ✨✨✨
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