Took a longer then usual time for service. All other customers seemed to have the same feelings. Two and a half hours for a simple oil change with an appointment seems excessively long.
Very helpful, kept me informed while I waited.
Thank you for the oil services and you all are very polite. Thank you again until next time
Had an Appointment but still had to wait 2 hours for 6 month routine check
Eric did tell me it night be that
long since it was so busy but that is
why I make an appointment. You have always been so prompt and efficient.
I was very satisfied with the work they did everything seems to be up to par and they did everything I asked for the only thing it took quite a while, but there was a lot of people waiting too, so I must've just picked a bad day lol
I totally understand it was a holiday weekend, but any time I’ve ever had my service there, it takes FOREVER. There are many bodies wandering and there is no update on your car. An oil change took two hours, one person offered water to everyone waiting in the waiting area the entire time we were there. Updates on your car would be nice as well as how long to expect your car to take when you schedule an appointment.
Raj was very difficult to understand when attempting to clarify the service that I was requesting. The summary of what needed to be repaired to my vehicle was given to me and one question about the brakes. The online summary advised $70 but then when I asked him about it, he advised it was $370. My confusion was why would they quote $70 when it’s $370 usually a quote stands pretty strong when given a quote of an item that need to be repair. . My confusion was why would they quote $70 when it’s $370 usually a quote stands pretty strong when given a quote of an item that need to be repaired i.e. brakes in the rear.
He is caring, articulate, and professional
Thank you for your service considering we had NO appointment and are out of town.
I will continue to use Hatch to service my veh.
Thank you for good service.
Kristin was great!! Thanks for the great service!
I always see ERIC E. At Toyota
The young lady who checked me out was awesome.
Every time I get the vehicle serviced the technician forgets to reset the system.
This has happened twice now with two different vehicles , only this time we caught it before we got home. Twice it says the tries were rerotated and they were not, i marked the wheel this time and it was obvious the right front tire was the same tire. After we spoke to ariana, she took the car back in and watched them this. This is the 7th vehicle we have bought from your dealership and have had no problems, as stated this has happened twice. The tires were not rotated as the copy stated, your weekend service crew totally **** and the lye. Ariana was awesome as the rest of the rceptionist and the sales staff
No issues. Everyone was professional and friendly.
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