Maybe do not over schedule services.
I was quoted $341. for the service but when I picked up my truck the bill was $559. Seems that I should have been notified of this and has me questioning my trust in Hatch toyota. We are long time customers but not sure that will remain in place.
Worst service I’ve ever experienced. Waited over 1 1/2 hrs when I made an appointment. My car never moved it stayed outside the entire time and then when I make a stink about it all of a sudden my car is pulled back into the garage and they thought I would trust them when they said it’d only be 45 minutes longer. They are a joke and do not care about their customers time at all. They’re good for buying a car but anything to do with servicing your vehicle I would never ever in a million years go here ever again
I made an appointment at 2:15 and my car was not even in the bay yet at 3:30 for an oil change
My car was checked in at 2:07 and I get a message after 3 saying I have missed my appointment
I could not understand the gentleman on the phone the first time I called so I called back
When I got my car back at 4:25 there were greasy foot prints on my driver side mat
That being said the young lady with long brown hair (sorry did not get her name) was amazing she helped 3 diff customers that I witnessed and was very reassuring to all of us
My service rep that signed me in never came to me with information
They found a couple of things that should be done to my vehicle but considering the experience I had today not sure I feel comfortable with Hatch Toyota
Job well done, completed in the time that was suggested and I learned there is a shuttle I can use during times when I don't want to stay at the dealership! Win-Win-WIN!
THANK YOU!
Thank you for taking care of my vehicle.
I have enjoyed working with Eric. He's been my go to service advisor for years. He's knowledgeable and helpful. KEEP HIM!
It was refreshing and I appreciate getting it taken care of…and topping the gas tank also!
Long time customer. Appreciate your work. Need to better organize team coordinating with mechanics. For example Rajeev was not who coordinated my work. One of your new employees helped. Suggest they learn more before defining work packages. Luckily Eric stepped in and got things straightened out so no unnecessary work was performed. Addition of two employees to help Eric and Rajeev is very positive. Both carry very high work loads. Suggest getting with Eric and Rajeev to define new employee. work scope and how they can best be supported. Again thank you for service over the years. If you would like to me to explain further let me know I would be happy to stop by to discuss. I do have addition comments I could make.
An estimated cost was never given up front and was double what Ive paid in the past. Its also a shame with the the toyota care plan on this new vehicle didnt apply as the car was about 2 months over the two yr purchase, mainly because I waited until we could take it to Hatch instead of Autonation. Costly mistake on my part, and I will probably post review on google. Bid disappointment!
Service was quick and easy. Great experience
Don't want anyone contacting me as it would only be a robot gesture without substance.
She is an excellent service representative.
I had an appointment scheduled and then I get there. You tell me it’s over two hour. Wait. Completely unacceptable I will not be coming back.
I wanna keep getting my oil change there but its too expensive how can I saved more deals or cpupons
Raj always does a great job!
Erik was very professional!
I am satisfied with the service that you have.
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