Way to long a wait time. Three hours!!
Great customer service . Thank you.
I have an aftermarket skid plate on my 2023 Tacom. I forgot to remove the skid plate before taking it for my oil change. I told the technician and he said don't worry. When I got home from the service department, there was oil dripping on my garage floor. Now I have to clean the undercarriage of my truck with a power washer due to the mess it made. I'm not pleased about this last oil change at Hatch Toyota.
I specifically made the appointment to have 2 things and only 2 things done. Oil change and spark plugs replaced. I was informed that my appointment was at 9:30am which I checked in at 9:10. My vehicle then sat in a stage area until 10:45 waisting the hour and 45 minutes it should have been in being worked on. The oil change was done and tires rotated which I did NOT request and was charged for. Yes they removed $20.00 from the charges but I was totally LIED TO about the spark plugs having time to complete the job. My tires were purchased through Discount tire which I get free rotations.
Ariana is amazing! She was super helpful, kind, and informative! I’ve been going to Hatch for service for a LONG time & she’s definitely one of the best advisors I’ve dealt with!
Hate the wait time. Over two hours. It's like that every single time.
Every staff member that I interacted with made me feel very welcome. The mechanics/lube tech were thorough and listened intently to my concerns. I am extremely satisfied with the entire service and feel confident that I am safe while behind the wheel. They went above and beyond, true hometown hospitality. Thank you from the bottom of my heart. Elvira, my car, will ONLY be coming to Hatch Toyota for anything she may need.
The service was fast and was scheduled at my convenience.and customer service was excellent
Came in for oil change. Checked in at 9:50 am, they finished at 12:45 pm. Way too long for a scheduled appointment.
Everything was done quickly. I enjoyed speaking with one of your new salespeople while I waited. I will most likely work with him when it comes time to trade in for a new car.
Erick is always very good.So is Hatch. Thank you very much m
I had a unique situation that was very problematic. Erick was optimistic at the outset and ultimately resolved the issue with his team and I couldn’t be more happy and extremely grateful.
Eric Erkstine was very professional,trustworthy, curteous and knowleable concerning the repais I needed. I appreciated he did not high pressure me to buying a new or used vehicle. I felt he was being honest in all repairs needed for my vehicle. Truly an asset to your business and company.
Tire pressure sensor not checked
Fan blade noises
I am satisfied with my purchase and the Maintenance package of my vehicle. Being my second visit I was notified of a part that will need to be replaced on my next visit. My wait time wasn’t very long, I am pleased with the services. received today. i
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