I was very pleased with my help and my car service. Everyone was very nice and I didn’t have a long wait, which was a plus.
Kept me informed and why the delay
It was a pleasure to work with Jason. Thank you for your assistance.
Quick in. Price was what I was told. Tire look great. Quick check out.
No pre-approved conditions; the box was unchecked. Post servicing found out there’s money due as a result of putting in the engine filter. The error is on Hatch Service Department for not paying attention. This error does not impact our overall opinion of Hatch Toyota. What stands out is how this location has higher standards and do their utmost to please the customer. Everyone is very nice, professional, courteous and knowledgeable. Appreciate knowing what recommended filters or parts are needed but don’t appreciate it being assumed to replace anything without approval from the customer. Thank you to the employees at Hatch Toyota! The service department employee(s) are diligent but they need to be able to comprehend the language on the servicing form.
Was very pleased with the work done & the time frame it took. Satisfied customer as always. Thank you Toyotastaff.
Car was finished in a decent amount of time. Raaj was very friendlyvand professional. Thank you.
Jordan was pleasant and helpful. Took his time to help me!
Hatch Toyota always provides excellent service. And Jason was great to work with.
I want to thank the gentleman that helped me with the service and analysis of my vehicle for his honesty and sincerity. I will be bringing my Highlander back to Hatch Toyota for its next service.
I recently spent some time at the Toyota dealership in Santa Fe NM and I have a suggestion for Hatch Toyota if you don’t mind me saying. In Santa Fe the sales team dressed more like the customer and in Hatch Toyota the sales team dresses upscale above the customer. One guy was wearing loafers without socks. Cmon!
Jason was great. However, my appointment was at 11:30 and I arrived at 11:20. It took 2 hours for my oil change, much longer than I expected as I waited at the dealership. Also the price quoted online was not what I was charged and this is not the first time. Jason was going to correct it , but I had waited long enough as it was and had to go. May need to rethink next time
Thank you and I appreciate your help.
I appreciated how quickly our car was done!!
It took well over 2 hours for the service.
Communication can improve. More personality as well.
Eric did an awesome job. I would not have gotten the work done if it weren’t for him getting me the parts. Thank you very much, Eric.
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