Hatch Toyota Auto Repair Service

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Eric did an outstanding job from beginning to end. Well done, Eric!

Long wait time for routine maintenance

No comment

It was really annoying that Jason was the only one able to help pay/leave when there were 4 other people right there. There was an angry couple that Jason was dealing with so we were waiting for that for a while. Finally (i think his name was Tom?) Tried to help us and then someone else did too but couldn't complete the transaction because Jason wrote up our bill to $800 instead of the $260 i approved through their text messaging system. Jason finally finished with the other angry people and the. Basically blamed me for the discrepancy in price. I told him that if I would have been presented with the process he wrote it up for, I would have declined the service. I assumed what they had as a $0 charge was under warranty. So I told Jason to go head and remove the parts they replaced because I had approved a $260 charge, not $800. Someone else approached who was clearly above Jason and told him to take care of the situation. Jason then said he would go have them remove all the parts. I asked him if he wanted to confirm what the other gentleman meant by "take care of jt." He cane back and charged me the $260 and I left. We will not be continuing any further servicing of our current or future vehicles at your location.

Eric Erskine was superb today. Very patient. Attentive to all details, big and little.

I won't take my car anywhere else!

Had a good service experience today.

Always pleased with my appointments at Hatch

I don't understand why I was brought in two months early when it was supposed to be in December instead

Thom and team did a great job. In & out quick. All looks good! Thanks

I was satisfied with how Jason scheduled me in eventhough, I didn't have an appointment.

Didn't have to wait for week to get it fixed,Job was done next day. Service did an excellent job. Thank you!

Thank you for all your help.. I appreciate it alot..

Excellent service, very professional, timely, and courteous.

5k inspection and rotation on 2025v4crunner.. checked in at 810, on the road at 906am.

Jason has always given me excellent service!

Efficient and compkete

Eric is professional & thorough. He has my best interests at heart. Thx Eric!

Eric is the best. Always care about customers and never sell anything unnecessary. Had him for many years and he has our trust.