He was very kind and made sure I was comfortable with my understanding of the issues. I didn’t get all the answers to my questions. I appreciated that he treated me with respect.
Eric is my go to guy because he’s thorough, and
Professional
Appreciated the 3 month deal on maintenance. Saves money and that’s appreciated. Explained things well!
The gentleman who assisted me was helpful, but the condition of my 4Runner when I picked it up was unacceptable. There was dried dirt or mud on the center console and seats, which should never happen. Technicians should not be working inside customer vehicles with dirty clothing—period.
I also had to return after the service because debris was left behind when the filter was changed. These are basic attention-to-detail issues, and the fact that they were overlooked is extremely frustrating. It makes me seriously question whether I should continue bringing my vehicle to this dealership, or simply take it down to the Valley next time
Eric always takes good care of our us.
Your team all do an amazing job of servicing my car! It means a lot! Thank you!
Always a great experience with Eric.
Erica I was always provided great service on our Toyota in a good friend thank you
Rajeev has always been very helpful to me and is my preferred contact for service issues. He is great!
Eric was very helpful in solving the problem with my air dam on my tundra I just bought.
I got to the dealership at 1015 am for my appointment and was not checked in for 2 and a half hours!On top of that,I never got my oil changed because I would have to wait another 45 mins for it. Then Rajeev brought out the wrong vehicle ????♀️left the keys in the car while running,slammed the door and walked right past me without saying anything.
They did not reset my oil gauge.i need it reset ASAP, can you do it this evening after I get off work at 5pm? It still is telling me I need to get an oil chnage
Raj is very helpful and always makes me feel like a valued customer. Overall, the service at Hatch Toyota is a big factor in what keeps me coming back
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