My wife and I had a tremendous experience at Toyota yesterday. From beginning to end I was thrilled to have these guys in my corner. In and out
The update messages were great. Hospitality was excellent, keep up the good customer relations
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Eric worked my Land Cruiser in quickly even though work load was heavy. I have come to trust your service team to deal with my classic Land Cruiser. Great job.
The 4x4 was making weird noises on the drive back home. The lady Brittney was really rude and unkind to people as they came in for help. She claimed she didn't have everything she needed to do her part when I sent all the information ahead of time. I had to resend to her in order for her to move forward. I'm addition, some ladies needed help and she rudely told them she couldn't help them with no other option but for them to walk away. That is not costumer service and it made a very unpleasant experience.
Everything was done in a timely manner. I needed to get out by 11 o’clock. I expressed that when I came in and your employee came through perfectly 10 minutes ahead of time and I really appreciate that.
Eric is so personable & efficient. I didn't need to ask questions but if I had one I am confident he would have taken whatever time was needed to answer it.
Been working with Eric a long time on service of all my vehicle. He is the best.
I'm very satisfied, and thank you.\nWe're getting a good job and I look forward to seeing you again.Thank you sara
Again Thank You for a Job Well done Have a Safe n Happy New Year
Very timely,not long wait, everyone very courteous
Rajeev went above and beyond to help with the repairs to my Tacoma it was nice to feel that my time mattered I will continue use Hatch Toyota for any of my needs
Eric Erskine is always professional, knowledgeable, and gets me in on short notice. Communication is excellent, and he consistently goes the extra step—including washing my Tacoma. Smooth, stress-free experience every time. He’s a real asset to Hatch Toyota.
Would have had more work done but your place is a very very expensive.
Eric is the best. Very customer centric and highly professional!
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