Eric is amazing! He always takes excellent care of us and our truck!
It was my 3rd time to have a maintenance checkup but I’ll rate into 7 out of ten. There was a report that I need to check the issues immediately but it’s not clear to me. Anyhow when I received the written report it was a miscommunication.
Very helpful answered all my
RAJ and the technician(s) that serviced my truck were excellent with their knowledge, professionalism and communication skills! I feel very comfortable and confident with the service dept at Hatch Toyota!
Sincerely, Rich Engelhard
Took 3 hrs instead of 1.5 as I was told when brought car in to service.
I was not satisfied with how I was greeted when I arrived. I told the person that I was there for a 25,000 milage maintenance. I was not heard. Instead the person went outside with his tablet to check k my vehicle in. When he returned he told me to go sot in the waiting area and someone would co.e get me when the service was completed. I waited 2 hours and when it was ti.e to sign papers for the service I was told that an oil change was done. I said I didn't co.e in for an oil change. The person raised his voice at me and said he took it upon himself to get the oil change done. I was not happy but I needed to be somewhere else so I sign the paper and left. I don't want to work with that person any longer.
Everything went great. I was treated with courtesy and respect and it was wonderful as always.
I liked how Mr. Eric Erskine gave updates on my vehicle. Also the option of using the shuttle to get something to eat. I recommend to put a tv in the waiting area for customers, a vending machine for customers to purchase, add additional flavors of creamers for coffee for customers. Overall thank you for fixing the recall on my vehicle.
Kristine was very helpful when we were advised we could go, she checked and reset some things that had set off the abs braking system the collision lights the parking brake she offset them and stated we were clear to go~ she did mention that the BSM was what I was referring too. 4/28/26 lcosay.
Ariana was courteous and helpful. I know more tomorrow if she follows up with me tomorrow on my 4 new tires and alignment.
They are always good. Thank you.
Was real happy with Kristen Cronin she really listen to what i wanted while it was in for service, like putting in the right oil this time and no rotation on tires. Others wood not do that in the past. Thank You Kristen Cronin.
It would be helpful if you could make it clearer if synthetic oil was used or not.
We always receive an excellent service from Eric. Helps a lot with questions and concerns.
Very happy with him.
After the alignment my tires are rubbing on the mud flaps really bad during sharp turns.
Service was extremely fast. Thanks!!
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