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Real Reviews From Verified Customers

Service Center Review Summary

5 star 344 reviews 68%
4 star 103 reviews 20%
3 star 13 reviews 3%
2 star 22 reviews 4%
1 star 25 reviews 5%
Review Us
Janett H.
5 out of 5
3/15/2026
Excellent service! Very kind!
Beth H.
5 out of 5
3/14/2026
Quick appointment with good communication from service
Freddy B.
5 out of 5
3/12/2026
Treated with the highest respect by Gabe service manager and staff , very helpful and go beyond their jobs, treat me like a friend, not just a customer!! Thx you for the service
Brenda W.
5 out of 5
3/11/2026
Customer service was excellent.
Leon E.
4 out of 5
3/11/2026
I am completely satisfied with the service provided by Marcelina. She kept me updated on the status of my vehicle. She also LISTENS when explaining vehicle listens. I also have complete faith in the honesty of this service department and improvements under Dave are becoming obvious
Steve L.
5 out of 5
3/10/2026
Marcelina was very nice and knowledgeable. Service was great.
Julia R.
5 out of 5
3/8/2026
Very well done
Arthur M.
5 out of 5
3/7/2026
ANNAProvides excellent, efficient, and friendly service.
Jim P.
5 out of 5
3/7/2026
Courteous and efficient Thank you
George R.
5 out of 5
3/6/2026
Thanks
Renee D.
5 out of 5
3/6/2026
Marce is the best. Thoughtful, prompt, and always makes sure my vehicles are roadworthy.
Kathleen H.
5 out of 5
3/6/2026
Great service by your staff!
Stephen &.
5 out of 5
3/4/2026
Friendly and professional. Got the job done. Notified us right away. Really enjoy having Hatch Toyota in Silver City. Always friendly and they take care of any special requests we have.
Jack B.
4 out of 5
3/3/2026
My experience today was seamless.
Martha C.
4 out of 5
3/1/2026
Thanks to Sheila and Marcy, I was able to get an appointment right away and my wait time was minimal. Everyone was courteous and professional ???? Thank u Muncho
Bill J.
4 out of 5
2/28/2026
Outstanding service rep! Marcelina is a real asset to your service dept - competent, personable, easily handling multiple demands as if second nature. A real gem - I was impressed with efforts of management to improve this department with the hiring of great staff! Keep it up!
Michael C.
5 out of 5
2/28/2026
Thank you.
Katherine M.
2 out of 5
2/28/2026
Wife was charged 65 dollars for a cabin air filter I could have gotten at auto zone for 12 bucks. Dog food was in the cabin air filter, understandable. “Tech” let dog food drop into fan below filter. Did not remove. Pulled car out and MOST DEFINITELY heard it GRIND in the fan. “Tech” did not rotate tires properly. As most techs are taught tire rotation is done a certain way. All tires were pre marked and when checked. It wasn’t done correctly. -62/10. You guys ****.
Steven M.
5 out of 5
2/27/2026
Friendly and cooperative. Well done!
Charlene J.
5 out of 5
2/27/2026
Very good service.

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