The people in service department now is who need. Not sure why you allowed the **** clowns run the show awhile back. But now seems to be a 180. Very good.
The service staff was friendly and polite. I was there for a 5,000 mile inspection and tire rotation. I was in and out in under a hour.
Chris and Gabe are amazing people.
Kevin did an amazing job.
Everyone helped me in a time of need.
I can’t thank you enough for your kindness.
Forever grateful.
Cris when above and beyond with him getting the best service. I didn't even know I still had coverage on a service warranty, he looked it up and I didn't have to pay anything. The warranty covered everything.
I am 100% satisfied with Marcie’s service, every time I’ve been there which has been far too often. I am 100%+ dissatisfied with the Hatch Toyota service department. With the exception of 1 oil change, every time I’ve taken my truck in, I’ve had to take it back. Mr. McAbee will be receiving my formal complaint letter along with copies of my repair orders. Perhaps he can explain why I’ve had to take my Tacoma to the dealership 6 times to simply fix a jump door latch problem. Or why it took 2+ hours, with an appointment to install 4 new tires. And even that work required a return. Refer to my earlier scathing survey response. Please don’t bother calling or emailing. I’m still trying to decide if I’m even willing to bring my vehicle back to give Hatch yet a 7th try to fix my door, or just take it the shop I used prior to buying my Tacoma.
My car smells liked burned rubber pretty bad. Please call me
She was polite and efficient and got the dot job done just the way it should be done 5 stars.
She was absolutely wonderful! Very professional, yet affable and kind.
It was such a pleasure experience in talking to someone that knows about my car a make me feel comfortable with the service that was done
Thank you Marcelina
Waited 10 minutes to start my appointment with Chris while he chatted with someone with his back to desks.
Was not informed during appointment of delay due to a spill. I reached out 2x to find out what was going on.
I could have made other arrangements had I known the actual time frame.
Previous employee always updated me of all delays, etc.
Something that usually takes 60 minutes took 3hrs 30 min.
I don’t know when the spill occurred, but I was there for another 1hr 30 min after I checked in about what was taking so long. A realistic time frame is better than saying it will be ready soon and that not being accurate.
I was very satisfied with the professional service and assistance I received from Chris Keenan. I had scheduled an appointment earlier in the week and when arriving my name was somehow not showing. With no hesitation Chris lightened my worry and assured me I will be taken right away. I commend him for a job well done!
Hope my submission went through.
Great service, awesome team, amen!
Marcelina is a wonderful complement to the service staff at Hatch Toyota. She is friendly, courteous and very helpful to the dealerships customers. She keeps her customers well informed with timely updates about services being performed on their vehicles.
Chris went above and beyond during my recent visit. He was very knowledgeable about the questions I had regarding my truck tires and maintenance, he also help me understand my warranty. AJ and the Hatch Toyota staff always provide great service and I look forward to my next vehicle purchase.
We had a question and he responded quickly.
She was knowledgeable, courteous.
And kind.
Marcelina represents Hatch Stateline Toyota and the Toyota brand very well by continuing to deliver exceptional customer service.
Everyone was professional and friendly.
Marcie is always professional with great attention to detail and customer satisfaction
I will never go anywhere else for my vehicle maintenance
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