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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1083 reviews 59%
4 star 445 reviews 24%
3 star 38 reviews 2%
2 star 134 reviews 7%
1 star 136 reviews 7%
Review Us
Sandra A.
5 out of 5
6/25/2026
The entire service process (from scheduling to pick-up was simple and efficient. I was kept informed and Tim was helpful in answering my questions.
Michael S.
4 out of 5
6/25/2026
Excellent service report! Fully informed re: what was reviewed and if anything needed further attention.
Estefany H.
4 out of 5
6/25/2026
I always mean to do this surveys but I always forget. Anyways, I’d like to mention that Tim is an awesome asset to your company, not only is he very personable, but he also goes above and beyond for his customers. He’s literally the reason I keep on coming back to this dealership for my oil change.
Bernard T.
1 out of 5
6/25/2026
Brought car in for oil change car now leaking oil from bottom unto my driveway
Brian R.
5 out of 5
6/25/2026
I always feel taken care of when I bring in my vehicle.
Judith G.
5 out of 5
6/24/2026
As always, Tim McCarthy was fabulous!! We had a great experience! Our car was serviced perfectly!
Amy D.
5 out of 5
6/24/2026
Angela was such a joy to work with. She listened to all my concerns and worked with me to find a solution. She is a major asset to your team.
Loreen F.
5 out of 5
6/24/2026
Love Tim. He seems to really care about his customers and takes good care of them. That’s why I come back to Suntrup.
Chance W.
1 out of 5
6/24/2026
Came to drop off and get a rental provided by them and got told they weren’t able to rent it to me so i sat for almost 3 hours waiting on my vehicle
Shannon M.
5 out of 5
6/24/2026
Excellent service all around!
Lisa G.
5 out of 5
6/24/2026
Everyone i spoke with from sales to service was very courteous, and helpful.
Michael K.
5 out of 5
6/24/2026
I am very happy with Tim and his help. Once again he made things very simple, with out stress and the work was done sooner than expected
Alan D.
5 out of 5
6/24/2026
Very helpful and pleasant.
Jill T.
5 out of 5
6/24/2026
Acacia was very communicative and friendly. I appreciated working with her.
Theresa J.
4 out of 5
6/24/2026
Tim is a professional at all times. He his job and does it well, I request him anytime I can To handle my. service needs.
Billy D.
4 out of 5
6/24/2026
She got me in and out fast. Thx-Billy
Galen H.
5 out of 5
6/23/2026
She was very friendly, efficient, explained everything thoroughly and was very alert as to what was going on with the customers to get them in and out as quickly as possible. It was a very pleasant experience.
Elizabeth H.
4 out of 5
6/23/2026
Everyone at Hyundai was fantastic. Kayley Dixon was extremely kind and conscientious. She took care of everything! The manager arranged for me to get my car in and the team made sure I was good to go! There was an error with my bill, which I caught and they immediately remedied. They were courteous and thorough and made arrangements so that I was not stuck for hours. Very kind. They also squeezed me in when I couldn’t get an appointment I very much needed. All said, top notch!! Just a suggestion: I will mention that other dealerships regularly run the cars through their car wash before returning them. When I had my Subaru, Lou Fusz did that and my daughter’s car dealer, which is Hyundai, does this. Just a suggestion.
Steven G.
4 out of 5
6/23/2026
Acacia was extremely helpful . She is going to call me when the recall part comes in to schedule me for the service. She was very pleasant to deal with and I will call her for my future service needs.
Diane B.
2 out of 5
6/23/2026
I had no problem with Alex. He was fine. But have had this car just shy of a year and this is the second time I’ve had it in for what I consider minor repairs. Both times they had to order parts which involved me bringing the car back a second time to complete the repair. Maybe you should consider keeping more parts in stock especially for the newer cars.

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