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Real Reviews From Verified Customers

Service Center Review Summary

5 star 955 reviews 59%
4 star 385 reviews 24%
3 star 34 reviews 2%
2 star 120 reviews 7%
1 star 123 reviews 8%
Review Us
Ann G.
2 out of 5
5/14/2026
The service on my vehicle was good and I do like my Palisade but I was disappointed that I wasn’t reminded until I came to pick my car up that you charge a service fee when a credit card is used to pay the bill. I did not have a check with me and I don’t have a debit card. I will keep this in mind for future maintenance needed on my car and possibly look elsewhere to have the work done on my car.
John D.
4 out of 5
5/14/2026
This was my first time coming for service with a new car. Getting it scheduled was a bit of a trick between the car wanting to schedule and then calling in … the Hyundai car online deal didn’t work. Next time I’ll just call y’all directly and get it scheduled. The service was great.
Ron M.
5 out of 5
5/14/2026
Great service Thanks
Chris S.
4 out of 5
5/14/2026
Tim is excellent!
Charnice J.
1 out of 5
5/14/2026
Lights on dash and car will not start
Sharon H.
5 out of 5
5/14/2026
Alex does his job very well...he explained everything to me an got me a shuttle to go homeland picked up to come back an get my car. Very courteous and nice!
Karen S.
2 out of 5
5/13/2026
No complaints with Tim - he's always very helpful and accommodating. Usually I drop my car off and pick it up later that day - this time I chose to wait since it was just an oil change & tire rotation - 1 to 1-1/2 hours. It was 3 hours before I was able to get my car and leave. I understand there were a couple of recalls - had I known that ahead of time I would have dropped it off.
Ralph S.
2 out of 5
5/13/2026
My app is still showing where my vehicle is in need of service, which is not accurate. I mentioned this to the service rep who indicated the info had been submitted and it may take some time for your system to sync up. As I’m responding to this message almost 8 hours have passed and the app still indicates I have not had the required service done. This is a poor representation of Hyundais’ data system.
Jackie B.
2 out of 5
5/13/2026
Austin was great but i got my car back with all four of my tires saying a different reading 35 33 25 and 30 my car got washed but not vaccum out but austin
Jerry P.
4 out of 5
5/13/2026
Acacia, is why I keep coming back. Very professional right from greeting me by name and taking care of my service by going over the work order. She is a plus to the organization. I've taught customer service for a well known brand and she exemplifies the way it should be. Ill be back.
Andrew V.
5 out of 5
5/12/2026
Tim was very friendly and helpful.
Meagan P.
5 out of 5
5/12/2026
Tim was excellent, very professional and explained everything in great detail. Very informative and extremely easy to work with! Highly recommend! Thank you!
Chad W.
1 out of 5
5/12/2026
My high pressure fuel pump wasn’t tightened so it sprayed fuel all over as we drove down the highway.
David M.
5 out of 5
5/12/2026
Kept me informed of progress. Friendly service.
Andrea S.
2 out of 5
5/12/2026
I sat near the window. It took around an hour for my car to even be pulled into a bay to be worked on. I had an appointment, so this should not have happened. You’re over scheduling. I was prepared for an hour and a half but this was a two hour appointment. Then you wanted $150 to change both air filters when the combined price on Amazon is $25. Ridiculous.
Kyle D.
5 out of 5
5/12/2026
Tim is amazing. Acacia is amazing. Kayley is amazing.
Mary Z.
1 out of 5
5/12/2026
Service work was fine! My car as far as there was grease on the seat and my white on my steering wheel had black marks all over it! I do keep a clean car and my car went in cleaner and came out with water spots all over it from the car wash. I am sure the work itself was done well! When I got home I cleaned it all up immediately! Just a little disappointed!
John T.
5 out of 5
5/12/2026
Austin did a great job. Kept in touch and was very helpful! Great customee service.
Morgan P.
5 out of 5
5/12/2026
Acacia was extremely helpful and made the scheduling process very smooth. She thoroughly explained everything we needed done and is extremely knowledgeable!! 10/10 customer service!!
Patricia W.
5 out of 5
5/11/2026
Alex is always very nice & accommodating. He always goes above and beyond with service to my Pallisade!

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